Books-A-Million, Inc. Customer Service

Phone Number & Contact Info

Books-A-Million, Inc.'s Best Phone Number

800-201-3550
Toll-free·Calls Customer Service·Most popular Books-A-Million, Inc. number
Q:

How do I talk to a live human at Books-A-Million, Inc.?

A:Calling this Books-A-Million, Inc. number should go right to a real human being
Q:

Does Books-A-Million, Inc. offer 24 hour customer service?

A:Not at this number; hours here are Mon-Sat 8am-11pm, Sun 9am-9pm CST. The least busy day is Sunday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Books-A-Million, Inc. phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Books-A-Million, Inc. number should go right to a real human being
Below are some clips we've found from Books-A-Million, Inc.'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling the Books A Million customer support center. This call may be recorded for quality assurance. Have a question regarding our Millionaire's Club benefits or auto renewal? Press one now. Looking to place a new order? Update, or check the status of an existing order? Many common questions can be answered online by logging in to your books a million dot com account twenty four hours a day to view all available orders or press two now."
Excerpt from a call with Books-A-Million, Inc.
Friday, January 5, 2024 7:26 PM

The first phone menu

"Thank you for calling the Books A Million customer support center. This call may be recorded for quality assurance. Have a question regarding our Millionaire's Club benefits or auto renewal? If you are an author or publisher and would like to present a title for book a Million Store placement, please press five now. For all other inquiries and to speak to a customer service representative, please press six now.
Press one now.
Update, or check the status of an existing order? Many common questions can be answered online by logging into your books a million dot com account twenty four hours a day to view all available orders or press two now."
Excerpt from a call with Books-A-Million, Inc.
Friday, June 14, 2024 5:58 PM
In fact, much of this information on this page is superfluous because this Books-A-Million, Inc. phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Books-A-Million, Inc. operates the call center for this 800-201-3550 phone number Mon-Sat 8am-11pm, Sun 9am-9pm CT. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 111 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Books-A-Million, Inc. phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Books-A-Million, Inc. staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Books-A-Million, Inc. is Sunday. The most busy day to call is Tuesday, which averages 286% more phone calls by comparison. Again, this is based on a sample of 111 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Monday.

The best time to call Books-A-Million, Inc.

In summation, the best day to call Books-A-Million, Inc. is Monday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Books-A-Million, Inc.

If you have time to do a bit of reading before you call Books-A-Million, Inc., we recommend you read over some of our problem-specific articles.

What is Books-A-Million, Inc.?

Books-A-Million, Inc. is a leading book retailer in the United States. With over 260 stores across 32 states, Books-A-Million offers a vast selection of books, magazines, movies, music, and more. We cater to all types of readers, from avid book lovers to casual readers, providing a diverse collection of genres and authors. In addition to carrying popular titles and bestsellers, Books-A-Million supports local authors and hosts various book signings and events. Customers can also enjoy our online platform, which offers convenient shopping and access to a wide range of digital media. Committed to promoting literacy and a love for reading, Books-A-Million is the go-to destination for book enthusiasts nationwide.

Does Books-A-Million have a book club?

Yes, Books-A-Million offers a book club called the BAM! Book Club. It is open to both in-store and online customers. The BAM! Book Club provides a platform for readers to engage in literary discussions and connect with others who share their passion for books. The club hosts monthly meetings where members can discuss the selected book of the month, share recommendations, and exchange thoughts and opinions. Books-A-Million keeps the book club active by regularly updating the book club events and providing exclusive offers, such as discounts on club selections, to its members. Joining the BAM! Book Club provides a wonderful opportunity for book enthusiasts to enhance their reading experience and strengthen their relationship with the Books-A-Million community.

Where is the nearest Books-A-Million store?

The nearest Books-A-Million store can be conveniently located using our store locator tool on our website. Simply visit our website and click on the "Store Locator" tab. Enter your current location or zip code, and the tool will provide you with a comprehensive list of the nearest Books-A-Million stores in your area. Additionally, you can filter the search results by various criteria, such as book selection, café availability, and store amenities. The store locator also provides detailed information, including addresses, contact numbers, and store hours for each location. We strive to ensure that our stores are easily accessible to our valued customers, allowing them to indulge in their love of books and experience the joy of browsing in-person. Don't hesitate to use our store locator for a quick and convenient way to find the nearest Books-A-Million store near you.

Top Books-A-Million, Inc. customer service problems

Click the link above to get answers to just about any Books-A-Million, Inc. customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Books-A-Million, Inc., and their purpose. Are any of these similar to the reason you are trying to call?
Order cancellation inquiry: "I am calling because I wanna know why is my order canceled."
- From a call lasting 14m 28s , Jun 14, 2024 5:58 PM
Issue with overnight delivery: "I ordered this Monday, charged additional twenty eight ninety nine for the overnight but it's already past that amount of time."
- From a call lasting 7m 57s , Jan 10, 2024 9:58 PM
Missing order inquiry: "My order was marked as delivered yesterday, but I did not receive anything."
- From a call lasting 2m 24s , Jan 5, 2024 7:26 PM

More Books-A-Million, Inc. Customer Service Contacts

There are of course other ways to contact Books-A-Million, Inc. customer service besides the phone. Below we list the best ones, by medium.

Books-A-Million, Inc. Customer Email Addresses

support@booksamillion.com - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Books-A-Million, Inc. will reply our your email.

Books-A-Million, Inc. Customer Help Desk / Web Support

booksamillion.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Books-A-Million, Inc. customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Books-A-Million, Inc.'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Books-A-Million, Inc. agent. This phone number is Books-A-Million, Inc.'s best phone number because 276 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-201-3550 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Books-A-Million, Inc. first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Books-A-Million, Inc. has 1 phone number. It's not always clear what is the best way to talk to Books-A-Million, Inc. representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Books-A-Million, Inc.. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Books-A-Million, Inc.. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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