How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Blue Cross Blue Shield phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:For member press 1; for customer service press 0; at this point need member or id#; so say "I need to speak to a customer service rep" twice
Below are some clips we've found from Blue Cross Blue Shield's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Capital Blue Cross.
Member services representatives are available during the hours of eight AM to six PM, Monday through Friday, Please call back then or log in to your account at capital blue cross dot com for information about your health plan.
Are you a current member?"
Excerpt from a call with Blue Cross Blue Shield
Saturday, January 27, 2024 1:37 PM
They may ask you to say or enter information
"Welcome to Capital Blue Cross.
Member services representatives are available during the hours of eight AM to six PM, Monday through Friday, Please call back then or log in to your account at Capital Blue Cross dot com for information about your health plan.
Are you a current member?
Do you have your member ID available?
Please say or enter the eleven digit numeric portion of your member ID number beginning with the number eight."
Excerpt from a call with Blue Cross Blue Shield
Sunday, March 31, 2024 12:56 AM
The first phone menu
"Welcome to Capital Blue Cross.
Are you a current member?
I'm sorry. I did not hear you. If you are a current member, press press one.
If you are not a member, press two."
Excerpt from a call with Blue Cross Blue Shield
Friday, April 12, 2024 2:46 PM
What are the hours and when should I call?
Blue Cross Blue Shield operates the call center for this 800-962-2242 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 397 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Blue Cross Blue Shield phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Blue Cross Blue Shield staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Blue Cross Blue Shield is Sunday.The most busy day to call is Tuesday, which averages 453% more phone calls by comparison.Again, this is based on a sample of 397 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Blue Cross Blue Shield is Wednesday.
Why call this Blue Cross Blue Shield number?
Below is a sample of recent calls to Blue Cross Blue Shield, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting new insurance card: "I need to request a new insurance card because my child threw away the mail with my current card."
- From a call lasting 5m 56s , Mar 21, 2024 5:41 PM
Inquiring about deceased daughter's insurance: "I'm the mother-in-law of my daughter who passed away recently who had Blue Cross Blue Shield."
- From a call lasting 9m 26s , Mar 21, 2024 3:26 PM
Billing issue: "I had a procedure done, and they're saying that insurance is not covering it."
- From a call lasting 4m 9s , Mar 19, 2024 8:24 PM
Requesting medical card: "I'm calling because I never did receive my health my my medical card."
- From a call lasting 14m , Mar 19, 2024 4:22 PM
Inquiring about coverage: "What coverage do I have?"
- From a call lasting 11m 10s , Mar 1, 2024 3:57 PM
Asking about social security: "Do you wanna use my social?"
- From a call lasting 2m 30s , Mar 1, 2024 3:53 PM
Updating personal information: "I need to update my personal information."
- From a call lasting 2m 15s , Mar 1, 2024 3:50 PM
Address change request: "I wanted to see about if I could change my address."
- From a call lasting 3m 12s , Jan 8, 2024 7:24 PM
Conclusion and closing notes
This is Blue Cross Blue Shield's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Blue Cross Blue Shield agent. This phone number is Blue Cross Blue Shield's best phone number because 3,756 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-962-2242 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Blue Cross Blue Shield first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Blue Cross Blue Shield has 1 phone number. It's not always clear what is the best way to talk to Blue Cross Blue Shield representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Blue Cross Blue Shield. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Blue Cross Blue Shield. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.