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Blue Cross Blue Shield Customer FAQ

Top Answers & How-to Guides

What is Blue Cross Blue Shield's Phone Number?

The question we are asked most often is about how to talk to Blue Cross Blue Shield customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Am I covered for emergency medical care when traveling abroad?

Yes, Blue Cross Blue Shield provides coverage for emergency medical care when traveling abroad. As a member, you can have peace of...
Ask any question you have about Blue Cross Blue Shield customer service, get an answer now.
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Renewal

How Do I Renew My Health Care with Blue Cross Blue Shield?

Blue Cross Blue Shield customers are walked through the process of renewing their healthcare policy. They are also provided with information...
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Access

How Do I Access My Benefits Blue Cross Blue Shield Benefits Online?

Blue Cross Blue Shield customers are provided with a step-by-step outline of how to access policy information online. The article also...
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Authorization

What is the process for getting pre-authorization for a medical procedure?

To obtain pre-authorization for a medical procedure with Blue Cross Blue Shield, you typically need to contact your primary care physician...
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ID Card

How do I request a replacement ID card?

To request a replacement ID card, you can typically do so online through your member account on our website, by phone to our customer...
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Appeals

What is the process for appealing a denied claim?

If your claim is denied by Blue Cross Blue Shield, you have the right to appeal the decision. The first step is to review the denial...
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Prescription Coverage

What is the coverage for prescription drugs?

Blue Cross Blue Shield provides comprehensive coverage for prescription drugs. As a leading health insurance provider, our prescription...
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Physician Change

Can I change my primary care physician?

Yes, you can change your primary care physician within the Blue Cross Blue Shield network. We understand that finding the right doctor...
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Dependents

Can I add dependents to my Blue Cross Blue Shield plan?

Yes, you can add dependents to your Blue Cross Blue Shield plan. Adding your dependents to your plan allows them to receive the same...
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Plan Types

What is the difference between HMO and PPO plans?

HMO (Health Maintenance Organization) and PPO (Preferred Provider Organization) plans are two common types of healthcare coverage options....
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Changes

Can I make changes to my plan outside of the open enrollment period?

Yes, you may be able to make changes to your plan outside of the open enrollment period under certain circumstances. If you experience...
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Travel Coverage

Am I covered for emergency medical care when traveling abroad?

Yes, Blue Cross Blue Shield provides coverage for emergency medical care when traveling abroad. As a member, you can have peace of...
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Help me with my Blue Cross Blue Shield customer service issue

Ask any question you have about Blue Cross Blue Shield customer service. We will do our best to get you answers right away.
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