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Blue Cross Blue Shield Customer FAQ

Top Answers & How-to Guides

What is Blue Cross Blue Shield's Phone Number?

The question we are asked most often is about how to talk to Blue Cross Blue Shield customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Blue Cross Blue Shield Customer Questions

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Plan Management

How Do I Renew My Health Care with Blue Cross Blue Shield?

Blue Cross Blue Shield customers are walked through the process of renewing their healthcare policy. They are also provided...
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Can I change my primary care physician?

Yes, members can typically change their primary care physician with Blue Cross Blue Shield, though the process varies by plan...
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Can I add dependents to my Blue Cross Blue Shield plan?

It is usually possible to add dependents to a Blue Cross Blue Shield plan, particularly after certain qualifying events like...
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Can I make changes to my plan outside of the open enrollment period?

Changes to health insurance plans outside the open enrollment period are restricted, but certain life events, like marriage or...
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Benefits and Coverage

How Do I Access My Benefits Blue Cross Blue Shield Benefits Online?

Blue Cross Blue Shield customers are provided with a step-by-step outline of how to access policy information online. The...
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What is the coverage for prescription drugs?

Prescription drug coverage with Blue Cross Blue Shield varies by plan, typically including essential medications like generic...
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Am I covered for emergency medical care when traveling abroad?

Coverage for emergency medical care abroad depends on your specific Blue Cross Blue Shield plan. Many offer some international...
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What preventive services are covered under my plan?

Preventive services under Blue Cross Blue Shield plans differ by policy and state but typically include wellness check-ups,...
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Pre-Authorization

What is the process for getting pre-authorization for a medical procedure?

To obtain pre-authorization for a medical procedure with Blue Cross Blue Shield, a healthcare provider first determines the...
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What is the difference between HMO and PPO plans?

HMO and PPO plans differ in structure and flexibility; HMOs require referrals and limit choices to a network with lower costs,...
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ID and Provider Access

How do I request a replacement ID card?

To obtain a replacement ID card from Blue Cross Blue Shield, members usually log into their online account to request one, or...
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Can I access telehealth services?

Many Blue Cross Blue Shield plans provide telehealth services, allowing remote consultations with various healthcare providers....
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How do I find in-network providers?

To locate in-network providers with Blue Cross Blue Shield, visit their website, where a provider search tool is available....
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Claims and Payments

What is the process for appealing a denied claim?

Appealing a denied claim with Blue Cross Blue Shield involves several key steps. Members should review the explanation of...
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What should I do if I receive a medical bill for a covered service?

When receiving a medical bill for a covered service, first check it for accuracy and confirm that the service is indeed covered...
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We look to the Blue Cross Blue Shield issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Blue Cross Blue Shield issues reported to GetHuman
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