A:Calling this Birks Group number should go right to a real human being.Our free phone can also navigate phone menus to get a live human at Birks Group for you.
Q:
Does Birks Group offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Friday, and the most busy day is Thursday.
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Birks Group below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Birks Group phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Birks Group number should go right to a real human being
In fact, much of this information on this page is superfluous because this Birks Group phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Birks Group operates the call center for this 800-682-2622 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 4,233 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Birks Group call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Birks Group phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Birks Group staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Birks Group is Friday.The most busy day to call is Thursday.Again, this is based on a sample of 4,233 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call Birks Group is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Birks Group staffs the call center well on Friday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call Birks Group
If you have time to do a bit of reading before you call Birks Group, we recommend you read over some of our problem-specific articles.
Birks & Mayors, Inc. is renowned for its exceptional craftsmanship and timeless elegance in the jewelry industry. With over 140 years of heritage, the company is best known for its exquisite diamond and gemstone jewelry collections. Their pieces are well-regarded for their superior quality and unique designs that capture the essence of sophistication and luxury. Birks & Mayors also specializes in luxury watches from renowned brands, offering precision and style to their discerning customers. Beyond jewelry and timepieces, the company is recognized for its exceptional customer service, striving to provide a personalized and memorable shopping experience. Birks & Mayors, Inc. has become a trusted destination for those seeking distinctive jewelry pieces and impeccable craftsmanship.
Birks & Mayors stores are conveniently located across the United States and Canada. With a strong presence in major cities, you can find our stores in prominent shopping destinations and upscale malls. In the United States, you'll discover our stores in popular locations such as New York City, Miami, Los Angeles, and Atlanta. Additionally, we have several stores in Canada, including Vancouver, Toronto, and Montreal. Our carefully selected store locations aim to make our luxury jewelry and timepieces accessible to discerning customers in bustling urban centers. To find a specific store near you, please visit our website or contact our customer service team, who will be thrilled to assist you.
The return policy of Birks & Mayors allows customers to return their jewelry within 30 days of purchase for a full refund or exchange. The item being returned must be in its original condition, unworn, and accompanied by the original receipt. Additionally, the item must be returned to the original store where it was purchased. Engraved, customized, or special order items cannot be returned unless they were found to be defective or damaged upon receipt. For online purchases, customers can initiate a return by contacting customer service and following the provided instructions. Shipping charges for returns are non-refundable, and any promotional discounts applied during the purchase will be subtracted from the refund amount.
Click the link above to get answers to just about any Birks Group customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
More Birks Group Customer Service Contacts
There are of course other ways to contact Birks Group customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Birks Group customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Birks Group's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Birks Group agent. This phone number is Birks Group's best phone number because 25,397 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-682-2622 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Birks Group first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Birks Group has 1 phone number. It's not always clear what is the best way to talk to Birks Group representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Birks Group. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Birks Group. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.