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Birks Group Customer FAQ

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What is Birks Group's Phone Number?

The question we are asked most often is about how to talk to Birks Group customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Birks Group Customer Questions

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Order Information

How can I check the status of my order?

Customers can check their order status through the Birks Group website by visiting the designated order tracking section. They...
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Can I track the shipment of my order?

Yes, customers can track their Birks Group orders using a tracking number provided in the shipping confirmation email. Details...
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Store Information

What is Birks & Mayors, Inc. known for?

Birks & Mayors, Inc. is celebrated for its luxury jewelry, timepieces, and high-end accessories, emphasizing craftsmanship and...
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Where are Birks & Mayors stores located?

Birks and Mayors stores are primarily located in Canada, especially in major cities like Toronto and Vancouver, as well as in...
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Shipping and Returns

Do Birks & Mayors offer international shipping?

Birks Group, which includes Birks & Mayors, does offer international shipping, but terms may differ based on location and...
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What is the return policy of Birks & Mayors?

Birks Group has a return policy that permits customers to return items within usually thirty days of purchase. Items must be in...
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Product Information

Are all Birks & Mayors products made of genuine materials?

Birks Group, encompassing Birks and Mayors, emphasizes high-quality craftsmanship and uses authentic materials like precious...
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Are Birks & Mayors products covered by a warranty?

Birks Group offers warranties on their jewelry and watches, typically covering manufacturing defects and craftsmanship issues....
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Payment and Services

What payment methods does Birks & Mayors accept?

Birks Group accepts various payment methods, including major credit cards like Visa, MasterCard, American Express, and...
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Does Birks & Mayors offer gift wrapping services?

Birks Group generally provides gift wrapping services for purchases, enhancing the presentation of gifts. However, specifics...
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Does Birks & Mayors offer engraving services?

Birks Group offers engraving services for items like rings and bracelets, allowing for personal messages or commemorations....
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Can I purchase gift cards from Birks & Mayors?

Birks Group, including the former Birks & Mayors, does provide gift cards which can be bought in stores or online. These cards...
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