BenQ Customer Service

Phone Number & Contact Info

BenQ's Best Phone Number

Toll-free·Calls Customer Service·Most popular BenQ number

How do I talk to a live human at BenQ?

A:Press 1

Does BenQ offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8:30am-7:30pm CST. The least busy day is Tuesday, and the most busy day is Monday.

How long will I wait on hold?

A:The average hold time is 89 minutes. The longest hold times are on Tuesday, and the shortest are on Wednesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this BenQ phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1

What are the hours and when should I call?

BenQ operates the call center for this 866-600-2367 phone number Mon-Fri 8:30am-7:30pm CT. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 120 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this BenQ phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like BenQ staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call BenQ is Tuesday. The most busy day to call is Monday. Again, this is based on a sample of 120 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Tuesday.

The best time to call BenQ

In summation, the best day to call BenQ is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that BenQ staffs the call center well on Tuesday.

Why Customers Call BenQ

If you have time to do a bit of reading before you call BenQ, we recommend you read over some of our problem-specific articles.

What is the warranty period for BenQ products?

The warranty period for BenQ products varies depending on the type of product. Generally, BenQ offers a standard warranty period of one to three years for their products. Monitors and projectors typically have a three-year warranty, while other products like keyboards, mice, and speakers have a one-year warranty. It is important to note that the warranty period begins from the date of purchase. Additionally, certain products might have different warranty terms or extended warranty options available, so it is recommended to check the product-specific warranty information provided by BenQ or consult with their customer support for further details.

What is the lifespan of the lamp in a BenQ projector?

The lifespan of the lamp in a BenQ projector varies depending on usage and settings. Typically, the lamp can last between 2,000 to 6,000 hours, which translates to approximately 2-3 years of regular usage. However, factors such as brightness settings, ambient temperature, and ventilation can affect the lamp's lifespan. BenQ projectors are equipped with SmartEco technology that automatically adjusts brightness, optimizing lamp usage and extending its lifespan. Additionally, Eco Blank Mode and No Source Detected Mode further enhance lamp longevity by dimming the image when no input source is detected or when the projector is idle. It's worth noting that regular maintenance and cleaning can also contribute to maximizing the lamp's life and ensuring optimal performance.

Does BenQ offer any recycling options for their products?

Yes, BenQ provides recycling options for their products. As a responsible and environmentally-conscious company, BenQ understands the importance of proper disposal and recycling of electronic devices. They aim to reduce electronic waste and encourage customers to recycle their BenQ products when they reach the end of their lifecycle. BenQ has partnered with various authorized recycling centers and professional associations to ensure the safe and appropriate treatment of electronic waste. Customers can visit the BenQ website to find information about local recycling centers or drop-off locations. By offering recycling options, BenQ demonstrates its commitment to sustainable practices and encourages customers to join in their efforts to protect the environment.

Top BenQ customer service problems

Click the link above to get answers to just about any BenQ customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to BenQ, and their purpose. Are any of these similar to the reason you are trying to call?
Projector image misaligned: "My projector image is shooting down to the left corner of the screen and the lens seems misaligned."
- From a call lasting 10m 55s , Mar 29, 2024 4:55 PM

Conclusion and closing notes

This is BenQ's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a BenQ agent. This phone number is BenQ's best phone number because 720 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-600-2367 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call BenQ first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, BenQ has 1 phone number. It's not always clear what is the best way to talk to BenQ representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for BenQ. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like BenQ. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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