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How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this BellSouth Wireline phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:When asked what you are calling about, say "Representative". When they ask for your account number, press 0. Then say, "representative".
Here is how our research team describes the way the BellSouth Wireline phone system greets you: AT&T - What is the reason for your call?
Below are some clips we've found from BellSouth Wireline's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"I see the number you are calling from and used it to look at your account."
Excerpt from a call with BellSouth Wireline
Wednesday, January 24, 2024 12:07 PM
They may ask your reason for calling (instead of a menu)
"Welcome to AT and T. Call is recorded for quality.
Please briefly say what you are calling about."
Excerpt from a call with BellSouth Wireline
Tuesday, February 27, 2024 6:10 PM
They may ask you to enter information with the dial pad
"Please tell me more about the issue you're having with your landline.
I looked up the account from the number you've called in from and don't see that product.
Please enter the account number you want info on."
Excerpt from a call with BellSouth Wireline
Tuesday, February 27, 2024 6:10 PM
What are the hours and when should I call?
BellSouth Wireline operates the call center for this 888-757-6500 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 83 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this BellSouth Wireline phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like BellSouth Wireline staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call BellSouth Wireline is Saturday.The most busy day to call is Tuesday, which averages 533% more phone calls by comparison.Again, this is based on a sample of 83 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call BellSouth Wireline is Thursday.
Why call this BellSouth Wireline number?
Below is a sample of recent calls to BellSouth Wireline, and their purpose. Are any of these similar to the reason you are trying to call?
Reschedule technician appointment: "I have appointment to change. I have to go to an appointment that I have, and the guy was in my house because I saw through the camera. Can he come back later today?"
- From a call lasting 19m 25s , Mar 20, 2024 1:50 PM
Landline service troubleshooting: "I have a landline that I believe is serviced through your company, and I have not been able to receive phone calls or send phone calls for over a month."
- From a call lasting 8m 10s , Feb 27, 2024 6:10 PM
Payment inquiry: "I was trying to make a payment, and I saw that my service is still with AT and T."
- From a call lasting 21m 20s , Jan 2, 2024 4:32 PM
Conclusion and closing notes
This is BellSouth Wireline's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a BellSouth Wireline agent. This phone number is BellSouth Wireline's best phone number because 108 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-757-6500 include and other customer service issues. Rather than trying to call BellSouth Wireline first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, BellSouth Wireline has 2 phone numbers. It's not always clear what is the best way to talk to BellSouth Wireline representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for BellSouth Wireline. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like BellSouth Wireline. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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