BellSouth Wireline Customer Service

Phone Number & Contact Info

BellSouth Wireline's Best Phone Number

888-757-6500
Toll-free·Calls Customer Service·Most popular BellSouth Wireline number
Q:

How do I talk to a live human at BellSouth Wireline?

A:When asked what you are calling about, say "Representative". When they ask for your account number, press 0. Then say, "representative".
Q:

Does BellSouth Wireline offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 30 minutes. The longest hold times are on Wednesday, and the shortest are on Monday. How is this calculated?

BellSouth Wireline Customer Phone Numbers

New Customer Concierge

888-715-3291
Toll-free · Mon-Fri 4am-9pm, Sat 4am-4pm PST · This phone number is for setting up new service only. Talk immediately with a live person who can help you compare and choose packages. Super knowledgeable and friendly representatives ready to take your call, compliments of GetHuman. ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this BellSouth Wireline phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: When asked what you are calling about, say "Representative". When they ask for your account number, press 0. Then say, "representative".
Here is how our research team describes the way the BellSouth Wireline phone system greets you: AT&T - What is the reason for your call?
Below are some clips we've found from BellSouth Wireline's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may need the phone number on your account

"I see the number you are calling from and used it to look at your account."
Excerpt from a call with BellSouth Wireline
Wednesday, January 24, 2024 12:07 PM

They may ask your reason for calling (instead of a menu)

"Welcome to AT and T. Call is recorded for quality. Please briefly say what you are calling about."
Excerpt from a call with BellSouth Wireline
Tuesday, February 27, 2024 6:10 PM

They may ask you to enter information with the dial pad

"Please tell me more about the issue you're having with your landline.
I looked up the account from the number you've called in from and don't see that product.
Please enter the account number you want info on."
Excerpt from a call with BellSouth Wireline
Tuesday, February 27, 2024 6:10 PM

What are the hours and when should I call?

BellSouth Wireline operates the call center for this 888-757-6500 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 97 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this BellSouth Wireline phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like BellSouth Wireline staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call BellSouth Wireline is Sunday. The most busy day to call is Monday, which averages 375% more phone calls by comparison. Again, this is based on a sample of 97 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Wednesday.

The best time to call BellSouth Wireline

In summation, the best day to call BellSouth Wireline is Thursday.

Why Customers Call BellSouth Wireline

If you have time to do a bit of reading before you call BellSouth Wireline, we recommend you read over some of our problem-specific articles.

What services does BellSouth Wireline provide?

BellSouth Wireline provides a comprehensive range of reliable and high-quality telecommunications services to meet the needs of businesses and consumers alike. Our services include reliable and lightning-fast internet connections, crystal-clear voice services, secure and scalable data solutions, and advanced managed network services. We also offer cloud services, such as cloud storage and hosting, to enhance efficiency and productivity. Additionally, BellSouth Wireline provides top-notch customer support, ensuring that any technical issues or inquiries are promptly addressed. With our vast network coverage and expertise, we are the trusted provider for telecommunication services, enabling seamless connectivity and communication for individuals and businesses across the region.

What is the warranty policy for BellSouth Wireline equipment?

The warranty policy for BellSouth Wireline equipment is designed to ensure customer satisfaction and provide peace of mind. Every product purchased from BellSouth Wireline comes with a standard one-year warranty from the date of purchase. This warranty covers any defects in materials or workmanship. In the event that a product malfunctions or fails to meet expectations, customers can contact BellSouth Wireline's customer service within the warranty period. The equipment will either be repaired, replaced, or refunded, depending on the specific circumstances. It is important to note that the warranty does not cover damage caused by accidents, misuse, or unauthorized repairs. BellSouth Wireline is committed to delivering high-quality equipment and stands behind its products with this warranty policy.

What are the technical support options for BellSouth Wireline customers?

BellSouth Wireline offers a range of technical support options to assist its customers. Firstly, customers can utilize the online support portal, which provides a comprehensive knowledge base with articles and guides on various topics. Additionally, customers can contact the 24/7 helpline for immediate assistance, where knowledgeable representatives are available to troubleshoot and resolve issues. BellSouth Wireline also offers remote desktop support, enabling technicians to access customers' devices remotely to fix problems quickly. Furthermore, customers can schedule on-site visits by technicians for more complex issues that cannot be resolved through other support channels. Overall, BellSouth Wireline aims to provide a diverse range of technical support options, ensuring prompt and effective assistance to its customers.

Top BellSouth Wireline customer service problems

Click the link above to get answers to just about any BellSouth Wireline customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to BellSouth Wireline, and their purpose. Are any of these similar to the reason you are trying to call?
Billing inquiry: "I'm calling to check how much my bill is this month."
- From a call lasting 3m 43s , May 10, 2024 5:51 AM
Reschedule technician appointment: "I have appointment to change. I have to go to an appointment that I have, and the guy was in my house because I saw through the camera. Can he come back later today?"
- From a call lasting 19m 25s , Mar 20, 2024 1:50 PM
Landline service troubleshooting: "I have a landline that I believe is serviced through your company, and I have not been able to receive phone calls or send phone calls for over a month."
- From a call lasting 8m 10s , Feb 27, 2024 6:10 PM
Payment inquiry: "I was trying to make a payment, and I saw that my service is still with AT and T."
- From a call lasting 21m 20s , Jan 2, 2024 4:32 PM

Conclusion and closing notes

This is BellSouth Wireline's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a BellSouth Wireline agent. This phone number is BellSouth Wireline's best phone number because 108 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-757-6500 include and other customer service issues. Rather than trying to call BellSouth Wireline first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, BellSouth Wireline has 2 phone numbers. It's not always clear what is the best way to talk to BellSouth Wireline representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for BellSouth Wireline. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like BellSouth Wireline. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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