Bank of New York Mellon Customer Service

Phone Number & Contact Info

Bank of New York Mellon's Best Phone Number

800-254-2826
Toll-free·Calls Customer Service·Most popular Bank of New York Mellon number
Q:

How do I talk to a live human at Bank of New York Mellon?

A:(For Bondholders) Press 8, then 0
Q:

Does Bank of New York Mellon offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 9am-5pm EST. The least busy day is Thursday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Wednesday, and the shortest are on Friday. How is this calculated?

Bank of New York Mellon Customer Phone Numbers

Business Online Banking

800-830-0549
Toll-free · Mon-Fri 9am-5pm EST · Customer service number, choose option. If no option fits, press 0. I waited only one minute to reach a person. ·

Corporate Offices

412-234-5000
Mon-Fri 9am-5pm EST · Say "Operator". For company headquarters. ·

REO Department

800-269-6776
Toll-free · Mon-Fri 9am-5pm EST · Leave a message for call-back ·

HSA Customer Service

877-472-4200
Toll-free · Mon-Fri 9am-5pm EST · This is for HSA account holders- wait out the VRU and press nothing ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Bank of New York Mellon phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: (For Bondholders) Press 8, then 0

What are the hours and when should I call?

Bank of New York Mellon operates the call center for this 800-254-2826 phone number Mon-Fri 9am-5pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 957 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Bank of New York Mellon phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Bank of New York Mellon staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Bank of New York Mellon is Thursday. The most busy day to call is Friday. Again, this is based on a sample of 957 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Bank of New York Mellon

In summation, the best day to call Bank of New York Mellon is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Bank of New York Mellon staffs the call center well on Thursday.

Why Customers Call Bank of New York Mellon

If you have time to do a bit of reading before you call Bank of New York Mellon, we recommend you read over some of our problem-specific articles.

What is the routing number for Bank of New York Mellon?

The routing number for Bank of New York Mellon is a unique 9-digit code used for identifying the specific branch and location of the bank. However, as the routing number can differ based on the account location and type, it is recommended to obtain the accurate routing number from your specific account documentation, online banking portal, or by contacting a Bank of New York Mellon representative. Providing the correct routing number is vital for various transactions such as direct deposits, wire transfers, and electronic payment processing. Ensure the accuracy of the routing number to facilitate seamless and secure financial transactions with Bank of New York Mellon.

What services does Bank of New York Mellon offer?

Bank of New York Mellon offers a wide range of financial services to individuals, businesses, and institutions. These services include banking solutions such as checking accounts, savings accounts, and certificates of deposit. The bank also provides lending services, including mortgage loans, personal loans, and business loans. Bank of New York Mellon offers investment management services, helping clients build and manage their investment portfolios. Additionally, the bank provides global custody and asset servicing solutions to institutional investors. Clients can access these services through various channels, including online banking, mobile banking, and ATMs. Bank of New York Mellon's comprehensive range of services aims to meet the diverse financial needs of its customers.

Top Bank of New York Mellon customer service problems

Click the link above to get answers to just about any Bank of New York Mellon customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Bank of New York Mellon, and their purpose. Are any of these similar to the reason you are trying to call?
Expressing gratitude: "Thanking for assistance received."
- From a call lasting 1m 20s , Mar 25, 2024 8:06 PM
Pension statement request: "I'm trying to find out how much I made on my pension this year for my accountant."
- From a call lasting 1m 52s , Feb 27, 2024 5:35 PM

More Bank of New York Mellon Customer Service Contacts

There are of course other ways to contact Bank of New York Mellon customer service besides the phone. Below we list the best ones, by medium.

Bank of New York Mellon Customer Help Desk / Web Support

bnymellon.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Bank of New York Mellon customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Bank of New York Mellon's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Bank of New York Mellon agent. This phone number is Bank of New York Mellon's best phone number because 5,742 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-254-2826 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call Bank of New York Mellon first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Bank of New York Mellon has 5 phone numbers. It's not always clear what is the best way to talk to Bank of New York Mellon representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Bank of New York Mellon. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Bank of New York Mellon. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Call with our super-powered phone
  • Click to call- even from your desktop
  • We dial and get a human for you
  • AI-powered suggestions of what to say
  • Keep a transcript and other stats
  • Free, unintrusive: no account needed

Compare Bank of New York Mellon Customer Service

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!