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BC Hydro Customer Service

Phone Number & Contact Info

BC Hydro's Best Phone Number

800-224-9376
Toll-free·Calls Customer Service·Most popular BC Hydro number
Q:

How do I talk to a live human at BC Hydro?

A:Press 2, then press 1. Next, press 3. Then press 4, then wait on the line until transferred to a representative.
Q:

Does BC Hydro offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 7am-8pm, Sat 9am-5pm EST. The least busy day is Saturday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Tuesday, and the shortest are on Monday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this BC Hydro phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2, then press 1. Next, press 3. Then press 4, then wait on the line until transferred to a representative.
Here is how our research team describes the way the BC Hydro phone system greets you: In a few words, please tell us the reason for your call today.
Below are some clips we've found from BC Hydro's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask your reason for calling (instead of a menu)

"Thank you for calling BC Hydro. In a few words, please tell us the reason for your call today."
Excerpt from a call with BC Hydro
Thursday, June 6, 2024 11:21 PM

They may ask you to say or enter information

"It sounds like you need help with downed power line. Is that correct? No problem. This call is being recorded for quality assurance.
During this call, we may ask for and collect personal information.
To proceed, please hold or say continue."
Excerpt from a call with BC Hydro
Tuesday, February 27, 2024 4:29 PM

What are the hours and when should I call?

BC Hydro operates the call center for this 800-224-9376 phone number Mon-Fri 7am-8pm, Sat 9am-5pm ET. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 114 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this BC Hydro phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like BC Hydro staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call BC Hydro is Saturday. The most busy day to call is Friday, which averages 250% more phone calls by comparison. Again, this is based on a sample of 114 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
Quietest

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Tuesday.

The best time to call BC Hydro

In summation, the best day to call BC Hydro is Monday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that BC Hydro staffs up on Monday to handle the higher call volume, and that makes it the best time to call.

Why Customers Call BC Hydro

If you have time to do a bit of reading before you call BC Hydro, we recommend you read over some of our problem-specific articles.

How Do I Pay My BC Hydro Bill?

BC Hydro offers a wide selection of payment methods, including through your bank via online banking, through your MyHydro account, automatic withdrawal from your bank account every payment cycle, through a third party using your debit or credit card, in person at a Service BC location, or by mail.

What are the different payment methods accepted by BC Hydro?

BC Hydro accepts various payment methods to provide convenience and flexibility to its customers. We strive to accommodate diverse preferences and offer the following options for bill payments. Customers can make payments through online banking, either via their financial institution's website or mobile app. They can also set up pre-authorized payments, ensuring their bills are paid automatically on the due date. BC Hydro also accepts payments through credit cards, enabling customers to earn rewards while conveniently settling their bills. Alternatively, customers can choose to use telephone banking, where they can make payments directly from their bank accounts. Additionally, in-person payments are accepted at authorized payment outlets across the province. With these diverse payment methods, BC Hydro aims to make bill payments simple, accessible, and hassle-free for its valued customers.

What are the penalties for late payment of BC Hydro bills?

The penalties for late payment of BC Hydro bills are outlined as follows. If your payment is not received by the due date specified on your bill, a late payment fee of 2% of the outstanding balance will be applied. Additionally, interest will be charged on the unpaid balance at a rate of 1.5% per month (19.56% per annum). It is essential to note that these penalties compound monthly, potentially increasing the amount owed over time. To avoid these charges, it is advised to pay your BC Hydro bill on or before the due date. If you are facing difficulties, we recommend reaching out to our customer service representatives to discuss possible payment arrangements or explore available assistance programs.

Top BC Hydro customer service problems

Click the link above to get answers to just about any BC Hydro customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to BC Hydro, and their purpose. Are any of these similar to the reason you are trying to call?
Tree on power line: "I had a tree fall on the power line into my home and it's been dangling there for a few weeks now."
- From a call lasting 11m 34s , Feb 27, 2024 4:29 PM
Account takeover and change: "I would like to pay the bill and take over the billing for the account."
- From a call lasting 29m 18s , Feb 26, 2024 5:11 PM

More BC Hydro Customer Service Contacts

There are of course other ways to contact BC Hydro customer service besides the phone. Below we list the best ones, by medium.

BC Hydro Customer Help Desk / Web Support

bchydro.com - Customer Service
Online customer service support
As a last, sometimes only, resort- BC Hydro customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is BC Hydro's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a BC Hydro agent. This phone number is BC Hydro's best phone number because 7,014 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-224-9376 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call BC Hydro first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, BC Hydro has 1 phone number. It's not always clear what is the best way to talk to BC Hydro representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for BC Hydro. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like BC Hydro. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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