Avista Utilities Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at Avista Utilities?
A:Say "No" at the first menu. Then say, "More Options". Next, say, "Representative". You can also use our free service that can talk to Avista Utilities for you and report back. Q:
Does Avista Utilities offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 7am-7pm, Sat 9am-5pm CST. The least busy day is Friday, and the most busy day is Wednesday. If the call center is closed, you can schedule a call. Q:
How long will I wait on hold?
A:The average hold time is 3 minutes. The longest hold times are on Wednesday, and the shortest are on Tuesday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Avista Utilities below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Avista Utilities phone number to document the phone system.
Here is how our research team describes the way the Avista Utilities phone system greets you: Are you calling to report an emergency issue? Say "yes" or press 1. Say "no" or press 2.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Say "No" at the first menu. Then say, "More Options". Next, say, "Representative".
What are the hours and when should I call?
Avista Utilities operates the call center for this 800-227-9187 phone number Mon-Fri 7am-7pm, Sat 9am-5pm CT. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 294 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Avista Utilities call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Avista Utilities phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Avista Utilities staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Avista Utilities is Friday. The most busy day to call is Wednesday. Again, this is based on a sample of 294 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Wednesday.
The best time to call Avista Utilities
In summation, the best day to call Avista Utilities is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Avista Utilities staffs the call center well on Friday.
Why Customers Call Avista Utilities
If you have time to do a bit of reading before you call Avista Utilities, we recommend you read over some of our problem-specific articles.
What are the payment options for my Avista Utilities bill?
Avista Utilities offers a variety of payment options for its customers' convenience. You can make payments through multiple methods, such as online, by phone, mail, automatic bank drafts, or in-person at authorized payment locations. Avista's online portal allows you to easily pay your bill using a checking or savings account, credit or debit card, as a one-time payment or by setting up recurring payments. You can also call their automated phone service to make a payment using a checking or savings account or credit card. Additionally, you have the option to mail your payment using the envelope provided with your bill, or visit one of Avista's authorized payment locations, which include participating grocery stores and retailers. Avista Utilities provides flexible payment solutions to suit your preferences and make bill payments hassle-free.
Top Avista Utilities customer service problems
Click the link above to get answers to just about any Avista Utilities customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Avista Utilities, and their purpose. Are any of these similar to the reason you are trying to call?
Making payment arrangements: "I got enough to take care of this bill."- From a call lasting 8m 38s , Apr 26, 2024 6:49 PM
More Avista Utilities Customer Service Contacts
There are of course other ways to contact Avista Utilities customer service besides the phone. Below we list the best ones, by medium.
Avista Utilities Customer Help Desk / Web Support
As a last, sometimes only, resort- Avista Utilities customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Avista Utilities's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Avista Utilities agent. This phone number is Avista Utilities's best phone number because 1,764 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-227-9187 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Avista Utilities first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Avista Utilities has 1 phone number. It's not always clear what is the best way to talk to Avista Utilities representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Avista Utilities. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Avista Utilities. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.