Avista Utilities Customer Service

Phone Number & Contact Info

Avista Utilities's Best Phone Number

800-227-9187
Toll-free·Calls Customer Service·Most popular Avista Utilities number
Q:

How do I talk to a live human at Avista Utilities?

A:Say "No" at the first menu. Then say, "More Options". Next, say, "Representative".
Q:

Does Avista Utilities offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 7am-7pm, Sat 9am-5pm CST. The least busy day is Tuesday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Thursday, and the shortest are on Friday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Avista Utilities phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Say "No" at the first menu. Then say, "More Options". Next, say, "Representative".
Here is how our research team describes the way the Avista Utilities phone system greets you: Are you calling to report an emergency issue? Say "yes" or press 1. Say "no" or press 2.

What are the hours and when should I call?

Avista Utilities operates the call center for this 800-227-9187 phone number Mon-Fri 7am-7pm, Sat 9am-5pm CT. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 294 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Avista Utilities phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Avista Utilities staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Avista Utilities is Tuesday. The most busy day to call is Monday. Again, this is based on a sample of 294 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Thursday.

The best time to call Avista Utilities

In summation, the best day to call Avista Utilities is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Avista Utilities staffs the call center well on Tuesday.

Why Customers Call Avista Utilities

If you have time to do a bit of reading before you call Avista Utilities, we recommend you read over some of our problem-specific articles.

What are the payment options for my Avista Utilities bill?

Avista Utilities offers a variety of payment options for its customers' convenience. You can make payments through multiple methods, such as online, by phone, mail, automatic bank drafts, or in-person at authorized payment locations. Avista's online portal allows you to easily pay your bill using a checking or savings account, credit or debit card, as a one-time payment or by setting up recurring payments. You can also call their automated phone service to make a payment using a checking or savings account or credit card. Additionally, you have the option to mail your payment using the envelope provided with your bill, or visit one of Avista's authorized payment locations, which include participating grocery stores and retailers. Avista Utilities provides flexible payment solutions to suit your preferences and make bill payments hassle-free.

Top Avista Utilities customer service problems

Click the link above to get answers to just about any Avista Utilities customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Avista Utilities, and their purpose. Are any of these similar to the reason you are trying to call?
Making payment arrangements: "I got enough to take care of this bill."
- From a call lasting 8m 38s , Apr 26, 2024 6:49 PM

More Avista Utilities Customer Service Contacts

There are of course other ways to contact Avista Utilities customer service besides the phone. Below we list the best ones, by medium.

Avista Utilities Customer Help Desk / Web Support

avistautilities.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Avista Utilities customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Avista Utilities's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Avista Utilities agent. This phone number is Avista Utilities's best phone number because 1,764 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-227-9187 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Avista Utilities first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Avista Utilities has 1 phone number. It's not always clear what is the best way to talk to Avista Utilities representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Avista Utilities. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Avista Utilities. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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