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Avianca Airlines Customer Service

Phone Number & Getting a Rep

Avianca Airlines Customer Service number

800-722-8222
Toll-free·Calls Customer Service· See main phone number & contact info
Q:

How do I talk to a human at this Avianca Airlines number?

A:Press 2 for English, then remain on the line for a representative.
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Monday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Avianca Airlines Customer Service?

A:The average hold time is 6 minutes and 43 seconds. The longest hold times are on Saturday, and the shortest are on Monday.

All Avianca Airlines customer service contact information

This is the #1 most popular Avianca Airlines phone number out of 2. Click above to go back to the main customer service number and other contact information, including Avianca Airlines email addresses, twitter handles, and live chat options.

More Avianca Airlines Customer Phone Numbers

Customer Service

+57 0800 0314 206
24 hours, 7 days · Calling this Avianca Airlines number should go right to a real human being ·

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Avianca Airlines phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:  Press 2 for English, then remain on the line for a representative.
Here is how our research team describes the way the Avianca Airlines phone system greets you:  For English, press 2. If you are a Life Flight member, enter your frequent flyer number followed by the pound key. If not, please hold.
Below are some clips we've found from Avianca Airlines's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to enter information with the dial pad

"Hello? Thanks for calling, Avianca. For English, press two. By staying online, you consent to the recording of your call into the processing of your data.
You can access all our services and our privacy policy at avianca dot com. If you are a LifeMiles member, enter your frequent flyer number followed by the pound key."
Excerpt from a call with Avianca Airlines
Saturday, April 26, 2025 4:45 AM

What are the hours and when should I call?

Avianca Airlines operates the call center for this 800-722-8222 phone number 24 hours, 7 days.  The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 4,585 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Avianca Airlines phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Avianca Airlines staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Avianca Airlines is Sunday. The most busy day to call Avianca Airlines is Monday.  Again, this is based on a sample of 4,585 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Saturday, which is 299% longer than the minimum. As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
Sun
Mon
Shortest
Tue
Wed
Thu
Fri
Sat
Longest

The best time to call

In summation, the best day to call Avianca Airlines is Monday.  It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Avianca Airlines staffs up on Monday to handle the higher call volume, and that makes it the best time to call.

Why call this Avianca Airlines number?

Below is a sample of recent calls to Avianca Airlines, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting manager assistance: I would like to speak to a manager, not you.
Taken from a call on Wednesday, May 14, 2025 7:47 PM
Ticket information inquiry: I'm just looking to find out what the ticket number is or what the booking code is for Turkish Airlines.
Taken from a call on Wednesday, May 7, 2025 5:08 PM
Confirming flight reservation: I just want to affirm the reservation.
Taken from a call on Sunday, April 27, 2025 5:01 PM
Update personal information: They told me that my information was not updated.
Taken from a call on Saturday, April 26, 2025 4:45 AM
KTN entry issue: I'm having an issue entering my KTN number.
Taken from a call on Tuesday, April 15, 2025 1:06 AM

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