How do I talk to a live human at Avianca Airlines?
A:Press 2 for English, then remain on the line for a representative.Our free phone can also navigate phone menus to get a live human at Avianca Airlines for you.
Q:
Does Avianca Airlines offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Friday.
Q:
How long will I wait on hold?
A:The average hold time is 6 minutes and 2 seconds.The longest hold times are on Saturday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Avianca Airlines below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Avianca Airlines phone number to document the phone system.
Here is how our research team describes the way the Avianca Airlines phone system greets you: For English, press 2. If you are a Life Flight member, enter your frequent flyer number followed by the pound key. If not, please hold.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2 for English, then remain on the line for a representative.
Below are some clips we've found from Avianca Airlines's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Hello.
For English, press two.
Thank you for calling Avaya, the number one global airline in on time performance.
We are convinced that the SkyBell belongs to all of us.
That's why we work to be the airline you need today.
By staying online, you consent to the recording of your call and to the processing of your data.
You can access all our services and our privacy policy at avianca dot com.
If you are a LifeMiles member, enter your frequent flyer number followed by the pound key."
Excerpt from a call with Avianca Airlines
Wednesday, October 30, 2024 12:59 AM
What are the hours and when should I call?
Avianca Airlines operates the call center for this 800-722-8222 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 3,902 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Avianca Airlines call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Avianca Airlines phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Avianca Airlines staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Avianca Airlines is Sunday.The most busy day to call is Friday, which averages 57% more phone calls by comparison.Again, this is based on a sample of 3,902 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Saturday, which is 723% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Avianca Airlines is Monday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Avianca Airlines staffs up on Monday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Avianca Airlines
If you have time to do a bit of reading before you call Avianca Airlines, we recommend you read over some of our problem-specific articles.
Avianca Airlines has specific baggage allowances and restrictions depending on the destination and cabin class. For domestic flights within Colombia, Economy passengers are allowed one checked bag weighing up to 23 kg, while Business Class passengers are allowed two checked bags weighing up to 32 kg each. For international flights, Economy passengers are allowed one checked bag weighing up to 23 kg, whereas Business Class passengers can have two checked bags weighing up to 32 kg each. Additionally, carry-on bags must not exceed 10 kg in weight and should adhere to overall dimensions of 115 cm. Passengers are advised to check Avianca's website or contact customer service for specific details, as these allowances may vary for certain routes or fare types.
Avianca Airlines provides several options for seat selection to enhance passengers' comfort and preferences. Travelers can choose their seats during the booking process or after purchasing a ticket via the "Manage Your Trip" feature on Avianca's website. The available options include Economy, Extra Legroom, Preferred, and Business class seats. Economy class offers comfortable seating for an excellent value. Passengers can opt for Extra Legroom seats, offering added space and legroom. Preferred seats, located at the front of the cabin, provide quicker disembarkation and boarding. Business class seats are ideal for those seeking premium services and a luxurious experience. Passengers with LifeMiles Elite, Star Alliance Gold, and Business Class tickets obtain complimentary seat selection. Avianca Airlines strives to accommodate varying passenger preferences through its diverse seat selection options.
When traveling with infants or children on Avianca Airlines, certain requirements should be met for a smooth and enjoyable journey. Infants aged between 8 days and 2 years old can travel free of charge if they sit on an adult's lap, while children over 2 years old require their own seat. It is mandatory to provide proof of the child's age during check-in, such as a birth certificate or passport. Avianca also offers special services for families, including pre-boarding, priority baggage handling, and bassinets for use during the flight. Additionally, parents are allowed to carry necessary items like a stroller or car seat, which can be checked in without an additional fee. For further details and specific guidelines, it is recommended to visit Avianca Airlines' official website or contact their customer service.
Click the link above to get answers to just about any Avianca Airlines customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Avianca Airlines, and their purpose. Are any of these similar to the reason you are trying to call?
Change request assistance: "I actually need help with a request for a change, not a refund."
- From a call lasting 5m 9s , Nov 13, 2024 2:47 PM
Information about why customers call Avianca Airlines is extracted from issues that customers have reported to GetHuman.
This is Avianca Airlines's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Avianca Airlines agent. This phone number is Avianca Airlines's best phone number because 11,754 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-722-8222 include Refund, Change flight, Cancel flight, Lost baggage, Insurance and other customer service issues. Rather than trying to call Avianca Airlines first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Avianca Airlines has 2 phone numbers. It's not always clear what is the best way to talk to Avianca Airlines representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Avianca Airlines. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Avianca Airlines. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.