Avianca Airlines Customer FAQ

For economy tickets on Avianca, fees for carry-on and checked bags vary. Typically, paying in advance is less expensive than at the airport. You can secure these services today through your booking account or via the website. Always check the specific policy for your ticket type, as rules may change.

To recover your electronic ticket receipt, check your email inbox for the confirmation email you received when you purchased your ticket. If you cannot find it, log into your Avianca account on the website or app, where you should be able to access your booking details, including the ticket receipt. If you need further assistance, be sure to check the most up-to-date contact information provided on this page.

We're sorry but due to privacy and security reasons, we cannot provide a specific emergency contact number. For any urgent inquiries or concerns, we recommend referring to Avianca Airlines' official website or directly reaching out to them through the contact means they've provided to the public.