What is Avianca's policy for flight cancellations and refunds?

Avianca's policy for flight cancellations and refunds aims to provide flexibility and assistance to its customers. If a flight is cancelled by the airline, passengers have the option to rebook on the next available flight without incurring any change fees. Alternatively, customers can choose to receive a refund for the unused portion of their ticket. If it is the passenger's decision to cancel their flight, Avianca offers different fare options that may allow for changes or refunds. However, fees may apply depending on the fare conditions. To request a refund or make changes to a booking, customers can easily manage their itinerary through Avianca's website, mobile app, or by contacting their customer service center. Avianca strives to ensure customer satisfaction and offers comprehensive support for flight cancellations and refunds.