How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Austrian Airlines phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2 for US, then Press 1 to ok the call being recorded, then hold for the Representative.
Here is how our research team describes the way the Austrian Airlines phone system greets you: If you are calling from Canada, press 1. If you are calling from the US, press 2.
Below are some clips we've found from Austrian Airlines's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Austin Airlines.
How nice having you onboard.
For organizational reasons, your call is currently being forwarded to a Lufthansa service center.
There may be longer waiting time, before your call can be answered.
Our clinics will do their best to help you.
To Austrian Airlines general reservations, Would you like to check-in or look up current departures arrivals, or the best flight connection?
Please visit austrian dot com more information.
For quality purposes, individual calls will be listened to or recorded.
Please press one if you agree. If you do not wish to have your call recorded, please press two."
Excerpt from a call with Austrian Airlines
Saturday, April 6, 2024 9:11 PM
The first phone menu
"Welcome to Austin Airlines.
How nice having you onboard.
For organizational reasons, your call is currently being forwarded to a Lufthansa service center.
There may be longer waiting time, before your call can be answered.
Our clinics will do their best to help you.
To Austrian Airlines general reservations, Would you like to check-in or look up current departures arrivals, or the best flight connection?
Please visit austrian dot com more information.
For quality purposes, individual calls will be listened to or recorded.
Please press one if you agree.
If you do not wish to have your call recorded, please press two."
Excerpt from a call with Austrian Airlines
Saturday, April 6, 2024 9:11 PM
What are the hours and when should I call?
Austrian Airlines operates the call center for this 800-843-0002 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 103 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Austrian Airlines phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Austrian Airlines staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Austrian Airlines is Saturday.The most busy day to call is Friday, which averages 229% more phone calls by comparison.Again, this is based on a sample of 103 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Austrian Airlines is Thursday.
Why call this Austrian Airlines number?
Below is a sample of recent calls to Austrian Airlines, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting phone number: "All I want to do is just check-in, but okay, give me the number, please."
- From a call lasting 3m 54s , Apr 7, 2024 3:38 PM
Flight confirmation: "I'm trying to double check my flight on the eighteenth to San Antonio, Texas, Florida."
- From a call lasting 4m 8s , Apr 6, 2024 9:11 PM
Add luggage to reservation: "I need to add two more luggage to my reservation for my flight on Sunday."
- From a call lasting 3m 42s , Mar 8, 2024 10:32 PM
Inquiry about purchasing tickets: "I tried to go on your website to purchase it, but it's not showing US dollar sign."
- From a call lasting 12m 11s , Feb 13, 2024 3:31 PM
Name discrepancy in booking: "Is it a problem if there's one letter of mistake in my name on the reservation?"
- From a call lasting 3m 55s , Jan 18, 2024 6:10 PM
More Ways to Contact Austrian Airlines Customer Service
There are of course other ways to contact Austrian Airlines customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Austrian Airlines customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Austrian Airlines's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Austrian Airlines agent. This phone number is Austrian Airlines's best phone number because 2,700 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-843-0002 include Make a booking, Change flight, Cancel flight, Flight delayed, Baggage problem and other customer service issues. Rather than trying to call Austrian Airlines first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Austrian Airlines has 1 phone number. It's not always clear what is the best way to talk to Austrian Airlines representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Austrian Airlines. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Austrian Airlines. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.