What is the policy for delayed or canceled flights?

Austrian Airlines has specific policies in place to address situations involving delayed or canceled flights, ensuring that passengers are informed and assisted during such circumstances. In the event of a flight delay, the airline aims to provide timely updates regarding the status of the flight through notifications at the airport and via their website. The level of compensation or assistance offered to passengers may depend on the duration of the delay and the distance of the journey. For significant delays, which are usually defined as delays lasting over three hours, passengers may be entitled to certain benefits. These often include meal vouchers, accommodation, and transportation if an overnight stay is required. The precise provisions can vary based on the circumstances surrounding the delay. In cases of flight cancellations, passengers will be notified as early as possible, and they will be given the option to rebook on an alternative flight or receive a refund for their ticket. If the cancellation is within the airline’s control, passengers may also be entitled to compensation according to European Union regulations, which provide specific guidelines on compensation for travelers who experience cancellations or long delays. To ensure that passengers have access to the most up-to-date information and detailed explanations of their rights, it is advisable to visit the airline's official website. There, passengers can find comprehensive resources and assistance related to flight disruptions, as well as contact information for any further inquiries.