Australia Post Customer Service

Phone Number & Contact Info

Australia Post's Best Phone Number

13 7678
Calls Customer Service·Most popular Australia Post number

How do I talk to a live human at Australia Post?

A:Keep pressing 0

Does Australia Post offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Tuesday, and the most busy day is Thursday.

How long will I wait on hold?

A:The average hold time is 12 minutes. The longest hold times are on Friday, and the shortest are on Monday. How is this calculated?

Australia Post Customer Phone Numbers

Customer Service

+61 3 8847 9045
24 hours, 7 days · Keep pressing 0 ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Australia Post phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Keep pressing 0

What are the hours and when should I call?

Australia Post operates the call center for this 13 7678 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 717 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Australia Post phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Australia Post staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Australia Post is Tuesday. The most busy day to call is Thursday. Again, this is based on a sample of 717 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Friday.

The best time to call Australia Post

In summation, the best day to call Australia Post is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Australia Post staffs the call center well on Tuesday.

Why Customers Call Australia Post

If you have time to do a bit of reading before you call Australia Post, we recommend you read over some of our problem-specific articles.

What services does Australia Post offer?

Australia Post offers a wide range of services to cater to various needs. First and foremost, it provides domestic and international mail and parcel delivery services, ensuring reliable and timely delivery across the globe. Additionally, customers can access postal services such as purchasing stamps, sending money orders, and arranging registered post items for added security. Australia Post also offers retail services, with an extensive network of post offices providing passport applications, bill payments, banking, and retail products like gift cards and travel SIM cards. Moreover, they provide support for businesses with services such as e-commerce solutions, delivery management tools, and marketing assistance. Australia Post strives to continuously meet customer needs with innovative services while upholding their commitment to quality and reliability.

Top Australia Post customer service problems

Click the link above to get answers to just about any Australia Post customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Australia Post Customer Service Contacts

There are of course other ways to contact Australia Post customer service besides the phone. Below we list the best ones, by medium.

Australia Post Customer Service on X (formerly Twitter)

@auspost - Customer Service
Company Twitter feed
Australia Post, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Australia Post Customer Help Desk / Web Support - Customer Service
Online customer service submission form
As a last, sometimes only, resort- Australia Post customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Australia Post's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Australia Post agent. This phone number is Australia Post's best phone number because 4,302 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 13 7678 include Delivery problem, Cancel subscription, Complaint, Lower my bill and other customer service issues. Rather than trying to call Australia Post first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or twitter or web. In total, Australia Post has 2 phone numbers. It's not always clear what is the best way to talk to Australia Post representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Australia Post. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Australia Post. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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