Australia Post Customer FAQ

We're sorry for any confusion or delay you're experiencing with your Australia Post parcels. Various factors can affect transit times including volume of mail, operational circumstances, or customs processes if your item is coming from overseas. Even though the two items were sent at the same time, they may not travel through the same exact route or at the same pace. Also, depending on their size, weight, and type of service used, they might be processed differently. Please keep tracking your packages using your tracking numbers via the Australia Post website for the most up-to-date information.

We're sorry to hear about your experience. However, without having the ability to directly check Australia Post systems, we don't have real-time tracking details. Delivery delays can happen due to various reasons such as incorrect address, attempted delivery when no one was home, or logistical issues. We encourage you to utilize Australia Post's online tracking tool with your parcel's tracking number for the most up-to-date details about your parcel's status. If your parcel has not arrived as expected, you should contact Australia Post customer service directly. They will be able to investigate further and provide a resolution for you.

You can update your email address information directly in your Australia Post account settings. Go to the Australia Post website, log in to your account, and navigate to 'Settings' or 'Profile'. Here you can change your registered email address. After changing your email, your tracking notifications will be sent to your new email address. Please make sure to confirm your new email address when prompted by the system to ensure your tracking updates are not disrupted.

We're sorry to hear that you're having trouble with your tracking number. Please ensure that you're entering it correctly, without any spaces or symbols. Tracking numbers are usually composed of numbers only and vary in lengths. If you have copied the tracking number, please be sure that no extra spaces were added at the beginning or end. If you're still having issues, the number may not have been scanned into the Australia Post system yet, or there may be an error. It could also be possible that the sender gave you an incorrect number. You might want to get in touch with the sender for clarification.