What happens if my parcel is lost or damaged?

If your parcel is lost or damaged, Australia Post offers assistance to resolve the issue. In case of loss, we recommend first tracking your parcel online to ensure accurate information. If it cannot be located, you can lodge an investigation online, and our team will tirelessly work on locating it. If the parcel is deemed lost, we will offer compensation up to the relevant coverage value included in your postage. For damaged parcels, we suggest lodging a claim online within 7 days of receiving it. Our team will evaluate the circumstances and support you accordingly. Please ensure the item is well-packaged as our liability is limited in case of inadequate packaging. Australia Post strives to provide excellent service, and we are committed to resolving any issues promptly and fairly.