Austin Energy Customer Service

Phone Number & Contact Info

Austin Energy's Best Phone Number

512-494-9400
Calls Customer Service·Most popular Austin Energy number
Q:

How do I talk to a live human at Austin Energy?

A:Say "Agent."
Q:

Does Austin Energy offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 7am-9pm, Sat 9am-1pm CST. The least busy day is Monday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Wednesday, and the shortest are on Tuesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Austin Energy phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Say "Agent."
Here is how our research team describes the way the Austin Energy phone system greets you: To use your phone number, say "phone number" or press 1. To use your account number, say "account number" or press 2. To report an outage or down power line, say "outage" or press 3. If you are a new customer, say "new customer" or press 4. To speak to an agent, say "agent" or press 5.

What are the hours and when should I call?

Austin Energy operates the call center for this 512-494-9400 phone number Mon-Fri 7am-9pm, Sat 9am-1pm CT. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 18 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Austin Energy phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Austin Energy staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Austin Energy is Monday. The most busy day to call is Thursday. Again, this is based on a sample of 18 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Austin Energy

In summation, the best day to call Austin Energy is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Austin Energy staffs the call center well on Monday.

Why Customers Call Austin Energy

If you have time to do a bit of reading before you call Austin Energy, we recommend you read over some of our problem-specific articles.

What types of energy services does Austin Energy provide?

Austin Energy provides a wide range of energy services to meet the diverse needs of its customers. Their services include electricity supply, billing, energy efficiency programs, renewable energy options, and various customer assistance programs. As the city's community-owned electric utility, Austin Energy focuses on ensuring reliable and affordable electricity to its customers. They offer different rate options, including time-of-use rates for customers to manage their energy consumption effectively. Austin Energy also promotes energy efficiency through rebates, incentives, and educational programs that encourage sustainable practices. Additionally, they provide access to renewable energy sources, allowing customers to choose green power options to reduce their environmental impact. Overall, Austin Energy is committed to delivering exceptional energy services, enabling its customers to make informed choices and contribute to a sustainable future.

What renewable energy options does Austin Energy offer?

At Austin Energy, we are committed to providing sustainable and eco-friendly energy solutions for our customers. We offer a range of renewable energy options to help reduce carbon emissions and promote a greener future. Our primary renewable energy option is our GreenChoice program, which allows customers to power their homes or businesses with 100% Texas-sourced wind energy. We also offer solar energy programs, including our popular Value of Solar program that provides credits to customers based on the value of the solar energy they produce. Additionally, we provide support and resources for customers interested in installing their own solar panels through our Solar Education and Outreach program. With these options, Austin Energy is proud to empower our customers to make environmentally conscious choices and contribute to a sustainable energy future.

Can I transfer my Austin Energy service to a new address?

Yes, you can transfer your Austin Energy service to a new address. Austin Energy provides a convenient and hassle-free process for customers who are moving within their service area. To initiate the service transfer, you need to contact Austin Energy's customer service either by phone or online. They will guide you through the necessary steps and help schedule the transfer of your electricity service to the new address. It is recommended to reach out at least one week in advance to ensure a smooth transition. Make sure to have important information ready, such as your account number and the new address details. Austin Energy strives to make moving as easy as possible for their customers.

Top Austin Energy customer service problems

Click the link above to get answers to just about any Austin Energy customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Austin Energy Customer Service Contacts

There are of course other ways to contact Austin Energy customer service besides the phone. Below we list the best ones, by medium.

Austin Energy Customer Help Desk / Web Support

coautilities.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Austin Energy customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Austin Energy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Austin Energy agent. This phone number is Austin Energy's best phone number because 108 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 512-494-9400 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Austin Energy first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Austin Energy has 1 phone number. It's not always clear what is the best way to talk to Austin Energy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Austin Energy. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Austin Energy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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