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Austin Energy Customer FAQ

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What is Austin Energy's Phone Number?

The question we are asked most often is about how to talk to Austin Energy customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Austin Energy Customer Questions

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Service and Support

How can I report a power outage?

To report a power outage in Austin, residents can use the online tool on the Austin Energy website, call the outage reporting...
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What types of energy services does Austin Energy provide?

Austin Energy offers a broad range of services, including electricity supply for residential, commercial, and industrial...
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Can I transfer my Austin Energy service to a new address?

Customers can indeed transfer their service to a new address with Austin Energy. This involves submitting necessary information...
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Are there programs to help with energy bills during extreme weather?

Austin Energy has various programs to assist customers with energy bills during extreme weather, including the Energy...
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What are the operating hours for Austin Energy customer service?

Austin Energy's customer service generally operates Monday through Friday from 7 a.m. to 6 p.m. Hours may vary on holidays, so...
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What is the process for reporting energy theft?

To report suspected energy theft, individuals should document details like location and unusual activities. Reports can be made...
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Billing and Payments

Can I sign up for paperless billing?

Customers of Austin Energy can opt for paperless billing by logging into their online account. This feature promotes...
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What assistance programs are available for low-income customers?

Austin Energy offers various assistance programs for low-income customers, including the Customer Assistance Program for bill...
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What are the current electric rates in Austin?

Austin Energy provides various electric rates that change based on customer usage, rate plans, and service types, including...
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Energy Efficiency and Savings

Is there a way to track my energy usage online?

Austin Energy allows customers to monitor their energy usage through an online portal where they can view detailed consumption...
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Are there any incentives or rebates for energy-efficient upgrades?

Austin Energy has various programs providing incentives and rebates for both residential and commercial customers to promote...
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What are the benefits of enrolling in the Energy Saver Program?

The Energy Saver Program by Austin Energy offers participants financial incentives for energy-saving measures, access to...
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How can I request a home energy audit?

Homeowners interested in a home energy audit should visit the Austin Energy website for details on programs, eligibility,...
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Renewable Energy Options

What renewable energy options does Austin Energy offer?

Austin Energy provides various renewable energy options, focusing on solar and wind energy. Customers can either install solar...
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What options do I have for solar panel installation?

There are various options for solar panel installation including outright purchase, financing through loans, or opting for...
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Can I switch to a green energy plan?

Austin Energy provides several green energy plans, primarily powered by wind and solar, aimed at reducing fossil fuel...
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How does Austin Energy support local renewable energy projects?

Austin Energy is dedicated to fostering local renewable energy initiatives, particularly in solar power. It offers incentives...
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