What assistance programs are available for low-income customers?

Austin Energy offers several assistance programs for low-income customers. One of these is the Customer Assistance Program (CAP), which provides qualifying households with a monthly discount on their utility bills. Another program is the Plus 1 Emergency Financial Assistance, which provides one-time emergency funds to help customers pay their energy bills during a crisis. Additionally, the Family Electric Rate Assistance (FERA) program offers a discounted rate to eligible customers with high energy usage due to medical needs. The Green Building Program offers financial incentives for low-income individuals and organizations to make energy-efficient upgrades to their homes or facilities. Austin Energy also partners with local nonprofit organizations to provide additional resources and support for low-income customers facing energy-related challenges. These programs aim to ensure that everyone in the Austin community has access to affordable and reliable energy services.