Aquila Energy Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at Aquila Energy?
A:When asked "Why are you calling today," say "Representative.". You can also use our free service that can talk to Aquila Energy for you and report back. Q:
Does Aquila Energy offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 7am-6:30pm MT. The least busy day is Wednesday, and the most busy day is Tuesday. If the call center is closed, you can schedule a call. Q:
How long will I wait on hold?
A:The average hold time is 2 minutes. The longest hold times are on Monday, and the shortest are on Tuesday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Aquila Energy below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Aquila Energy phone number to document the phone system.
Here is how our research team describes the way the Aquila Energy phone system greets you: Black Hills Energy - To report a gas leak or outage, press 1. To report an electric outage or line down, press 2. For more options, remain on the line.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: When asked "Why are you calling today," say "Representative."
What are the hours and when should I call?
Aquila Energy operates the call center for this 888-890-5554 phone number Mon-Fri 7am-6:30pm MT. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 12 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Aquila Energy call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Aquila Energy phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Aquila Energy staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Aquila Energy is Wednesday. The most busy day to call is Tuesday. Again, this is based on a sample of 12 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Monday.
The best time to call Aquila Energy
In summation, the best day to call Aquila Energy is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Aquila Energy staffs the call center well on Wednesday.
Why Customers Call Aquila Energy
If you have time to do a bit of reading before you call Aquila Energy, we recommend you read over some of our problem-specific articles.
What is Aquila Energy?
Aquila Energy is a leading provider of energy solutions offering a diverse range of services to customers across various industries. As a trusted energy partner, Aquila Energy specializes in delivering efficient, reliable, and sustainable energy solutions to meet the evolving needs of businesses. With extensive expertise in the energy sector, Aquila Energy leverages its innovative technologies and market insights to optimize energy usage, reduce carbon footprint, and increase cost savings for customers. Through its comprehensive suite of services, including energy procurement, risk management, and sustainability strategies, Aquila Energy enables businesses to navigate the complex energy landscape while achieving their sustainability goals. With a customer-centric approach and a commitment to excellence, Aquila Energy continues to drive positive change in the energy industry and empower businesses to thrive in a rapidly changing world.
Where is Aquila Energy based?
Aquila Energy is based in Houston, Texas. As a leading energy company, Aquila is strategically located in Houston, which serves as a major hub for the energy industry. Houston's favorable business environment and infrastructure make it an ideal location for Aquila to operate and deliver its energy services. The city's access to renowned research institutions, diverse talent pool, and extensive network of pipelines and storage facilities further support Aquila's operations. Being situated in Houston also allows Aquila Energy to efficiently connect with its customers across the United States and leverage the region's vast energy resources. The company's headquarters in Houston reflects its commitment to being at the heart of the energy sector and maximizing its presence in a key energy market.
What is Aquila Energy's mission?
Aquila Energy's mission is to revolutionize the energy industry by providing sustainable and innovative solutions. Our goal is to create a cleaner and greener future by harnessing the power of renewable sources such as wind, solar, and hydroelectric energy. We strive to be at the forefront of technological advancements and constantly seek ways to optimize energy production and consumption. Our mission also extends to promoting energy efficiency and reducing carbon emissions through smart grids and energy management systems. With a strong commitment to environmental stewardship, Aquila Energy aims to make a positive impact on the planet by delivering reliable, affordable, and sustainable energy solutions to communities around the world.
Top Aquila Energy customer service problems
Click the link above to get answers to just about any Aquila Energy customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
More Aquila Energy Customer Service Contacts
There are of course other ways to contact Aquila Energy customer service besides the phone. Below we list the best ones, by medium.
Aquila Energy Customer Service on X (formerly Twitter)
Aquila Energy, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Aquila Energy Customer Help Desk / Web Support
As a last, sometimes only, resort- Aquila Energy customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Aquila Energy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Aquila Energy agent. This phone number is Aquila Energy's best phone number because 72 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-890-5554 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Aquila Energy first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, Aquila Energy has 1 phone number. It's not always clear what is the best way to talk to Aquila Energy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Aquila Energy. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Aquila Energy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.