Store Customer Service

Phone Number & Contact Info Store's Best Phone Number

Toll-free·Calls Customer Service·Most popular Store number

How do I talk to a live human at Store?

A:Press 2

Does Store offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Wednesday, and the most busy day is Monday.

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Wednesday, and the shortest are on Tuesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Store phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2
Below are some clips we've found from Store's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask your reason for calling (instead of a menu)

"Welcome to Apple. Calls are recorded and transcribed for evaluation, to train personnel and to improve contact center technologies. I'm an automated system that can handle complete sentences So tell me, how can I help you today?"
Excerpt from a call with Store
Tuesday, June 4, 2024 11:44 PM

What are the hours and when should I call? Store operates the call center for this 800-692-7753 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 120 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Store phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Store staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Store is Wednesday. The most busy day to call is Monday. Again, this is based on a sample of 120 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Store

In summation, the best day to call Store is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Store staffs the call center well on Wednesday.

Why Customers Call Store

If you have time to do a bit of reading before you call Store, we recommend you read over some of our problem-specific articles.

Can I buy AppleCare for my Apple products from Store?

Yes, you can purchase AppleCare for your Apple products directly from the Store. AppleCare is a service and support plan that extends the coverage of your Apple device beyond the standard warranty. It provides additional benefits such as priority access to technical support, hardware repair coverage, and software assistance. When shopping on, you can add AppleCare to your purchase during the checkout process. Alternatively, you can also buy AppleCare separately within 60 days of your device's purchase date. AppleCare offers peace of mind by ensuring that you receive expert help and protection for your Apple products, and the Store makes it convenient and easy to purchase this service.

What are the shipping options for Store? Store offers several shipping options to customers. The available choices include standard shipping, expedited shipping, and express shipping. With standard shipping, customers can expect their orders to arrive within a few days, depending on the destination. Expedited shipping, on the other hand, ensures faster delivery within a shorter timeframe. For customers who require their products urgently, express shipping is available, allowing for the quickest delivery possible. The exact shipping times, however, may vary depending on the location and availability of the product. Apple also provides real-time tracking updates for all shipments, allowing customers to monitor the progress of their orders. Additionally, customers can choose to have their products delivered to their home address or to an Apple Store for pickup.

What is the return policy for Store?

The return policy for Store allows customers to return their purchased products within 14 days of receiving them. The products must be in their original condition and packaging to qualify for a full refund. This policy is applicable to all items sold on the Store, including iPhones, iPads, Macs, Apple Watches, accessories, and software. For personalized products, such as engraved devices, returns are only accepted in case of defects. To initiate a return, customers can contact Apple Support or process it online through the order status page. Refunds are processed within approximately ten business days, and customers will receive their refund through the same payment method used for the purchase. Please note that shipping charges are non-refundable, and customers are responsible for the return shipping fees unless the product is defective or incorrect.

Top Store customer service problems

Click the link above to get answers to just about any Store customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Store, and their purpose. Are any of these similar to the reason you are trying to call?
Billing inquiry: "I have a bill. I have no idea what this is for."
- From a call lasting 14m 43s , Jun 4, 2024 11:44 PM
Unrecognized credit card charge: "I'm calling about a charge on my credit card from Apple that I don't recognize."
- From a call lasting 8m 43s , May 9, 2024 8:43 PM
Unauthorized charges dispute: "I never ordered anything from them and they keep charging my account for unknown transactions."
- From a call lasting 23m 7s , Apr 26, 2024 10:49 PM
Billing inquiry: "I have a charge I'm not sure what it is, and I don't see anything under my account."
- From a call lasting 14m 33s , Apr 3, 2024 1:51 PM
Requesting refund for accidental purchase: "I purchased a game twice on my iPhone by mistake and need to get it refunded due to screen time restrictions."
- From a call lasting 15m 29s , Mar 29, 2024 5:20 PM
Billing inquiry: "I have a charge on my account."
- From a call lasting 30m 15s , Feb 23, 2024 2:46 PM
Billing inquiry for Apple services: "I was calling because you guys charged me, like, ninety nine cents, I think that's for storage."
- From a call lasting 10m 34s , Feb 23, 2024 2:24 PM
Billing inquiry: "I'm calling for the charge."
- From a call lasting 2m 38s , Feb 23, 2024 2:21 PM
Billing discrepancy: "I bought some Apple device for a dollar fifty seven, and it said it went through, but then my billing it says it didn't go through."
- From a call lasting 2m 36s , Feb 20, 2024 3:29 PM

Conclusion and closing notes

This is Store's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Store agent. This phone number is Store's best phone number because 720 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-692-7753 include Returns, Cancel order, Change order, Technical support, Track order and other customer service issues. Rather than trying to call Store first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Store has 1 phone number. It's not always clear what is the best way to talk to Store representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Store. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Store. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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