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Apple.com Store Customer FAQ

Top Answers & How-to Guides

What is Apple.com Store's Phone Number?

The question we are asked most often is about how to talk to Apple.com Store customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there refurbished products available for purchase on Apple.com Store?

Yes, there are refurbished products available for purchase on Apple.com Store. Apple offers a range of refurbished products, including...
Ask any question you have about Apple.com Store customer service, get an answer now.
Contact Apple.com Store customer service

Shipping

What are the shipping options for Apple.com Store?

Apple.com Store offers several shipping options to customers. The available choices include standard shipping, expedited shipping,...
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Order Tracking

Can I track my order from Apple.com Store?

Yes, you can easily track your order from the Apple.com Store. Once your order is placed and shipped, you will receive a confirmation...
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Payment Methods

What payment methods are accepted on Apple.com Store?

Apple.com Store accepts a variety of payment methods to make your shopping experience convenient and secure. You can make purchases...
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Trade In Program

What is the Apple Trade In program?

The Apple Trade In program is a service offered by Apple that allows customers to trade in their old devices, such as iPhones, iPads,...
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Personalization

Can I personalize my Apple product with engraving or a gift message?

Yes, you can personalize your Apple product with engraving or a gift message. Apple offers free engraving on select products, such...
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Financing Options

Are there any financing options available for Apple.com Store purchases?

Yes, Apple.com Store offers a range of financing options for customers to make purchases more affordable. One popular option is Apple...
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Education Pricing

What is the Apple Education Pricing and who is eligible?

Apple Education Pricing is a special discount offer available to students, educators, and faculty members from K-12 institutions, colleges,...
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AppleCare

Can I buy AppleCare for my Apple products from Apple.com Store?

Yes, you can purchase AppleCare for your Apple products directly from the Apple.com Store. AppleCare is a service and support plan...
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Return Policy

What is the return policy for Apple.com Store?

The return policy for Apple.com Store allows customers to return their purchased products within 14 days of receiving them. The products...
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Refurbished Products

Are there refurbished products available for purchase on Apple.com Store?

Yes, there are refurbished products available for purchase on Apple.com Store. Apple offers a range of refurbished products, including...
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Help me with my Apple.com Store customer service issue

Ask any question you have about Apple.com Store customer service. We will do our best to get you answers right away.
We look to the Apple.com Store issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Apple.com Store issues reported to GetHuman
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