Apple.com Store Customer Service Issues

I have a disability and receive SSI once a month. My bank account gets low towards the end, sometimes the middle of the month. Companies like iTunes and Apple insist on having a credit card, but I only use debit to avoid past credit mistakes. This situation hinders me from updating previous purchases or downloading new free items. I feel penalized for being responsible by not using credit and timing my purchases based on having the necessary funds available. If I don't have the money, I wait until I do before making any purchases.

Subject: Assistance Needed with TextOne App on iOS I have been trying to reach out regarding the TextOne iOS app not functioning correctly on 8/26 & 8/30, but unfortunately, I have not received any responses. Several users, including myself, are experiencing the same issue, as indicated in Apple store reviews. The error message "Network Busy, please try again later" keeps appearing, even after getting logged out. It would be beneficial for the developers to inform users if they are aware of this problem and are working on a solution. The lack of communication is concerning. Sincerely, Jay I urge Apple to investigate this matter and prompt the developer/company of the TextOne app to address the issues affecting users on the platform. Apple ID: [redacted]

I purchased Hiya Premium last spring, but it has not worked as expected. Despite my attempts to contact Hiya for assistance, I was unable to find any contact information on their website. Apple support informed me that they were not able to help and directed me back to Hiya. I have a trail of emails showing my attempts to reach out. Each time I tried to use Hiya, I was prompted to upgrade to Premium, even though I had already paid for it. I tried to deactivate my subscription, but it did not work. Although it has been more than 90 days, I have been actively seeking a resolution since the issue began. I feel that under these circumstances, Apple should refund my money and cancel my subscription. Thank you, Lynda G.

I went to the West County store on Sunday, 11/8/20 at 10:00 am to set up my new iPad. Upon arrival, there were no waiting customers, and 4 employees were available. I approached an employee for help but was informed that I needed an appointment. They suggested I download an Apple app on my phone to make an appointment. Later in the day, I was told I could come back on Thursday or at 2:30 pm that day. After leaving my contact details, I returned at 2:30 pm only to be told I didn't have an appointment and couldn't get help that day. Unfortunately, I left without any assistance despite multiple employees being available. I am extremely dissatisfied with the service provided, or rather, the lack thereof.

Hello! I have encountered unexpected issues with my new iPhone 12 Pro, where the phone signal drops out frequently and only returns after a reboot. Xfinitiy (Verizon), my carrier, believes it may be a defect with the phone. I bought the device directly from Apple. I seek guidance on how to resolve this matter. -Jeff H.

I am a 66-year-old woman with disabilities who relies on apps due to the COVID-19 pandemic for social distancing. Unfortunately, my Apple Store and iTunes account were disabled over a month ago because my bank made three returns on app fees without my authorization. I was forced to pay these fees to try and resolve the issue, but my account is still disabled, preventing me from updating my devices and accessing important features like iCloud and Facebook. This has caused me significant problems as I depend on these apps to order groceries and connect with others during this challenging time. I am not tech-savvy and the lack of progress in resolving this issue has greatly impacted my mental health, leading to depression and panic attacks. I urgently need assistance to restore my apps and functionality, as they are vital for my daily life and safety.

I took my iPhone SE second generation to a service center here in Nuevo Laredo, Tamaulipas, Mexico. Unfortunately, they refused to fix it. Their response was that the phone is American and I need to take it to the USA for repair, which I find absurd. The issue is with the front camera not working. It's very unfortunate that this happened with an international company like yours. Imagine if I travel to Canada for work and my phone breaks down there. I would be without a phone for a month because you refuse to repair it in another country. I hope to receive your attention here in Mexico. Looking forward to your reply.

I am in urgent need of a quick solution as my cellphone is crucial for both personal and work use. I specifically chose Apple for its global recognition and reputation. I am looking for assistance in repairing my front camera in Mexico, as traveling to the USA is not feasible due to work constraints and costs that are not covered by you. Thank you in advance for your help. I eagerly await a resolution to my issue. Best regards, Paulino Hiram L. G. Tampico, Tamaulipas, Mexico.

Hello, my name is Jasmine. I have been having trouble with my phone for over two weeks now. I urgently need to unlock it. The issue started with iTunes; I forgot my passcode and attempted multiple times to unlock it, resulting in it getting completely blocked. It now says it's not connected to iTunes. Yesterday, I connected it to a computer as requested, but I still can't open it because I completely forgot my Apple ID and password and can't create a new one. I'm unsure about what steps to take next.