Appalachian Power Co (VA) Customer Service

Phone Number & Contact Info

Appalachian Power Co (VA)'s Best Phone Number

800-956-4237
Toll-free·Calls Customer Service·Most popular Appalachian Power Co (VA) number
Q:

How do I talk to a live human at Appalachian Power Co (VA)?

A:When asked "What are you calling about," say "Representative" (you will be asked multiple times, say "Representative" each time).
Q:

Does Appalachian Power Co (VA) offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Monday, and the shortest are on Tuesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Appalachian Power Co (VA) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: When asked "What are you calling about," say "Representative" (you will be asked multiple times, say "Representative" each time).
Here is how our research team describes the way the Appalachian Power Co (VA) phone system greets you: In a few words, please tell me why you are calling? (Respond to the question.)
Below are some clips we've found from Appalachian Power Co (VA)'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may need the phone number on your account

"Are there any hazardous conditions such as a pole or a wire down? Are the police or fire department on-site waiting for us to respond? Thanks. From this point on, you can speak your responses or use your telephone keypad. Please hold the line while we access your customer profile. In order we need to search for the account. To search by account number, say account number or press one.
To search by telephone number, say phone number or press two.
To starting with the area code, please say or enter the entire ten digit telephone number of"
Excerpt from a call with Appalachian Power Co (VA)
Saturday, January 27, 2024 11:03 PM

They may ask your reason for calling (instead of a menu)

"Welcome to Appalachian Power's customer solution.
Center. This call may be recorded for quality assurance.
In a few words, please tell me why you are calling."
Excerpt from a call with Appalachian Power Co (VA)
Thursday, May 23, 2024 8:40 PM

They may ask you to enter information with the dial pad

"First, let me get some information. I'm April, your digital assistant, and I can help you with that. Say yes if you have your eleven digit account number handy.
You can find it on the top right corner of your bill, or you can
No problem. Let's try another way. Using your keypad, please enter the account holder's nine digit Social Security number."
Excerpt from a call with Appalachian Power Co (VA)
Tuesday, March 12, 2024 3:55 PM

They may ask you to say or enter information

"Say yes if you have your eleven digit account number handy. You can find it on the top right corner of your bill, or you can say no problem."
Excerpt from a call with Appalachian Power Co (VA)
Wednesday, January 3, 2024 5:01 PM

The first phone menu

"Welcome to Appalachian Power's customer solution center. This call may be recorded for quality assurance. In a few words, please tell me why you are calling. I am sorry. Could you repeat that again?
For outages or hazards, please press one.
For billing and payments, press two.
To start, stop, or transfers for this, press three.
For tree trimming related issues, press four.
To speak with an associate, press zero."
Excerpt from a call with Appalachian Power Co (VA)
Wednesday, May 29, 2024 7:25 PM

After you press 2

"This recording was made Sunday. February twenty fifth at twelve fifty PM. Appalachian Power is aware of and responding to outages affecting customers in your area. We are estimating to have power restored to the majority of customers by eight PM. For the most up to date information regarding your outage, log on to appalachian power dot com from your computer or mobile device. We appreciate your patience, and thank you for calling. To report your outage using our automated outage reporting system, Please remain on the line. Thanks. From this point on, you can speak your responses or use your telephone keypad. Please hold the line while we access your customer profile. In order to identify the location experiencing the outage, we need to search for the account. To repeat these options, say repeat or press the star key.
To search by account number, say account number or press one.
To search by telephone number, say phone number or press two."
Excerpt from a call with Appalachian Power Co (VA)
Sunday, February 25, 2024 8:25 PM

What are the hours and when should I call?

Appalachian Power Co (VA) operates the call center for this 800-956-4237 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 404 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Appalachian Power Co (VA) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Appalachian Power Co (VA) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Appalachian Power Co (VA) is Sunday. The most busy day to call is Monday, which averages 160% more phone calls by comparison. Again, this is based on a sample of 404 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Monday.

The best time to call Appalachian Power Co (VA)

In summation, the best day to call Appalachian Power Co (VA) is Thursday.

Why Customers Call Appalachian Power Co (VA)

Below is a sample of recent calls to Appalachian Power Co (VA), and their purpose. Are any of these similar to the reason you are trying to call?
Billing inquiry: "I need to find out how much my bill is."
- From a call lasting 3m 57s , Jul 2, 2024 1:45 PM
Request to disconnect power: "I need to cut the power off at the switch."
- From a call lasting 3m 49s , Jul 1, 2024 11:13 AM
Power outage inquiry: "I'm wondering why the power is out."
- From a call lasting 12m 59s , Jun 24, 2024 6:07 PM
Power outage reported: "I heard a loud explosion. Power went out. I went out to look to see what happened to the transformer thinking that might have been it, and apparently, it was because transformer's not up there anymore."
- From a call lasting 6m 31s , May 19, 2024 4:39 PM
Confirming account information: "I'm just making sure that she's got that mailing address for me."
- From a call lasting 3m 29s , Apr 2, 2024 8:18 PM
Setting up new service: "Okay. I need to set up an account."
- From a call lasting 14m 48s , Apr 2, 2024 8:03 PM
Request line inspection: "A tree fell behind my home and shook some power lines, I want them checked just in case."
- From a call lasting 9m 27s , Apr 2, 2024 1:57 PM
Assistance with bill payment: "I'm trying to pay my bill that I left late at home."
- From a call lasting 6m 13s , Apr 2, 2024 1:44 AM
Updating payment information: "I think that it was supposed to be withdrawing, the payment was in my checking account, and I had had to get a new debit card."
- From a call lasting 6m 47s , Mar 14, 2024 4:11 PM
Inquiring about bill payment: "I thought I'd check and pay this bill or see what it is."
- From a call lasting 4m 13s , Mar 12, 2024 3:55 PM

More Appalachian Power Co (VA) Customer Service Contacts

There are of course other ways to contact Appalachian Power Co (VA) customer service besides the phone. Below we list the best ones, by medium.

Appalachian Power Co (VA) Customer Service on X (formerly Twitter)

twitter.com/AppalachianPowe - Customer Service
Use the link to connect with customer service through Twitter
Appalachian Power Co (VA), like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Appalachian Power Co (VA) Customer Help Desk / Web Support

appalachianpower.com - Customer Service
Use this link to find customer service help through their website
As a last, sometimes only, resort- Appalachian Power Co (VA) customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Appalachian Power Co (VA)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Appalachian Power Co (VA) agent. This phone number is Appalachian Power Co (VA)'s best phone number because 660 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-956-4237 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Appalachian Power Co (VA) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, Appalachian Power Co (VA) has 1 phone number. It's not always clear what is the best way to talk to Appalachian Power Co (VA) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Appalachian Power Co (VA). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Appalachian Power Co (VA). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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