Appalachian Power Co (TN) Customer Service

Phone Number & Contact Info

Appalachian Power Co (TN)'s Best Phone Number

Toll-free·Calls Customer Service·Most popular Appalachian Power Co (TN) number

How do I talk to a live human at Appalachian Power Co (TN)?

A:Press 1 at 1st prompt

Does Appalachian Power Co (TN) offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Tuesday.

How long will I wait on hold?

A:The average hold time is 57 minutes. The longest hold times are on Monday, and the shortest are on Friday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Appalachian Power Co (TN) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 at 1st prompt
Below are some clips we've found from Appalachian Power Co (TN)'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask your reason for calling (instead of a menu)

"Welcome to Appalachian Power customer solution center.
This call may be recorded for quality assurance.
In a few words, please tell me why you are calling."
Excerpt from a call with Appalachian Power Co (TN)
Tuesday, April 9, 2024 12:37 PM

The first phone menu

"Welcome to Appalachian Power customer solution center. This call may be recorded for quality assurance. In a few words, please tell me why you are calling. I am sorry. Could you repeat that again?
For outages or hazards, please press one.
For billing and payments, press two.
To start, stop, or transfer service, press three.
For tree trimming related issues, press four.
To speak with an associate, press zero."
Excerpt from a call with Appalachian Power Co (TN)
Tuesday, April 9, 2024 12:37 PM

What are the hours and when should I call?

Appalachian Power Co (TN) operates the call center for this 800-967-4237 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 55 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Appalachian Power Co (TN) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Appalachian Power Co (TN) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Appalachian Power Co (TN) is Thursday. The most busy day to call is Tuesday. Again, this is based on a sample of 55 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Monday.

The best time to call Appalachian Power Co (TN)

In summation, the best day to call Appalachian Power Co (TN) is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Appalachian Power Co (TN) staffs the call center well on Thursday.

Conclusion and closing notes

This is Appalachian Power Co (TN)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Appalachian Power Co (TN) agent. This phone number is Appalachian Power Co (TN)'s best phone number because 330 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-967-4237 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Appalachian Power Co (TN) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Appalachian Power Co (TN) has 1 phone number. It's not always clear what is the best way to talk to Appalachian Power Co (TN) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Appalachian Power Co (TN). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Appalachian Power Co (TN). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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