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Appalachian Power Co (TN) Customer FAQ

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What is Appalachian Power Co (TN)'s Phone Number?

The question we are asked most often is about how to talk to Appalachian Power Co (TN) customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What are the requirements for installing solar panels or other alternative energy sources?

To install solar panels or other alternative energy sources, there are certain requirements to consider. Firstly, customers must ensure...
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Contact Appalachian Power Co (TN) customer service

Outages

How do I report a power outage?

To report a power outage, customers can contact Appalachian Power Co through various methods such as phone, website, or mobile app....
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What should I do if I see a downed power line?

If you see a downed power line, it is critical to stay at least 30 feet away and never touch it or any objects it may be in contact...
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Billing

How can I sign up for paperless billing?

To sign up for paperless billing with Appalachian Power Co, simply log in to your account on their website and navigate to the billing...
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What payment options are available for my electricity bill?

Appalachian Power Co offers several convenient payment options for your electricity bill. Firstly, you can pay using our online payment...
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Service Transfer

How do I transfer my service to a new address?

To transfer your service to a new address, you will need to contact our customer service team. You can do this either by phone or online...
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Tree Trimming

How can I request a tree trimming near power lines?

To request tree trimming near power lines, you can contact our customer service team. They will gather the necessary information and...
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Streetlight Outages

How do I report a streetlight outage?

To report a streetlight outage, you can typically contact your utility provider through their customer service line or online portal....
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Rate Plans

What are the different rate plans available?

Appalachian Power Co offers a range of rate plans to cater to the diverse needs of its customers in Tennessee. The company provides...
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Meter Reading

Can I schedule a meter reading for a specific date?

Yes, customers can schedule a meter reading for a specific date with Appalachian Power Co. To ensure accurate and timely billing, customers...
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Energy Programs

What energy-saving programs and incentives are available?

Appalachian Power offers various energy-saving programs and incentives to help customers reduce their energy consumption and lower...
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Alternative Energy

What are the requirements for installing solar panels or other alternative energy sources?

To install solar panels or other alternative energy sources, there are certain requirements to consider. Firstly, customers must ensure...
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