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Appalachian Power Co (TN) Customer FAQ

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What is Appalachian Power Co (TN)'s Phone Number?

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Recent Appalachian Power Co (TN) Customer Questions

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Service Requests

How do I report a power outage?

To report a power outage to Appalachian Power Company, customers should collect important details such as their address, nearby...
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What should I do if I see a downed power line?

In case of a downed power line, prioritize safety by keeping a distance of at least thirty feet, informing others nearby, and...
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How do I transfer my service to a new address?

To transfer service to a new address with Appalachian Power, customers should gather their account details and initiate the...
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How can I request a tree trimming near power lines?

To request tree trimming near power lines, customers generally need to contact Appalachian Power Company and provide details...
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How do I report a streetlight outage?

To report a streetlight outage serviced by Appalachian Power Co in Tennessee, gather the exact location details, such as nearby...
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Billing and Payments

How can I sign up for paperless billing?

To enroll in paperless billing with Appalachian Power Company, customers should log into their online account on the company's...
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What payment options are available for my electricity bill?

Appalachian Power Company provides various payment methods for electricity bills, including online payments through their...
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How can I set up automatic payments for my electricity bill?

To set up automatic payments for electricity with Appalachian Power, customers should visit their website and look for the...
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How often will I receive my electricity bill?

Appalachian Power Co (TN) usually issues electricity bills every month, with timing varying based on the billing cycle and...
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What should I do if I experience a billing discrepancy?

When there is a billing discrepancy, begin by examining your latest bill for unusual charges and confirm the meter reading...
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Rate and Plans

What are the different rate plans available?

Appalachian Power Company provides various rate plans for residential, commercial, and industrial customers tailored to their...
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Can I schedule a meter reading for a specific date?

Typically, Appalachian Power Company performs meter readings monthly and does not allow customers to choose specific dates for...
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Energy Programs

What energy-saving programs and incentives are available?

Appalachian Power Company in Tennessee offers various programs aimed at promoting energy efficiency, including rebates for...
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What are the requirements for installing solar panels or other alternative energy sources?

When installing solar panels or alternative energy sources in Appalachian Power Co (TN) service areas, property suitability,...
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Is there assistance available for low-income customers?

Appalachian Power offers support for low-income customers through initiatives like the Low-Income Home Energy Assistance...
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