Toll-free · 24 hours, 7 days · Keep saying "Representative" until you are transferred. · Do you have an extension number you would like us to reach? Say or enter it now or say I don't have one. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for American Family Insurance - Auto below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this American Family Insurance - Auto phone number to document the phone system.
Here is how our research team describes the way the American Family Insurance - Auto phone system greets you: Do you have an extension number you would like us to reach? Say or enter it now or say I don't have one.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 5
Below are some clips we've found from American Family Insurance - Auto's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thanks for calling American Family Insurance. We might listen to or record this call to make sure we're giving you great service.
Do you have an extension number you'd like to reach?"
Excerpt from a call with American Family Insurance - Auto
Tuesday, March 26, 2024 8:22 PM
What are the hours and when should I call?
American Family Insurance - Auto operates the call center for this 800-692-6326 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 90 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the American Family Insurance - Auto call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this American Family Insurance - Auto phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like American Family Insurance - Auto staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call American Family Insurance - Auto is Sunday.The most busy day to call is Wednesday, which averages 78% more phone calls by comparison.Again, this is based on a sample of 90 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Busiest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Monday.
The best time to call American Family Insurance - Auto
In summation, the best day to call American Family Insurance - Auto is Tuesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that American Family Insurance - Auto staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call American Family Insurance - Auto
If you have time to do a bit of reading before you call American Family Insurance - Auto, we recommend you read over some of our problem-specific articles.
American Family Insurance offers a comprehensive range of auto insurance coverage options to meet the diverse needs of their customers. Their coverage options include liability coverage, which protects against injuries and damages to other people and vehicles; uninsured/underinsured motorist coverage, which provides financial protection in case of an accident with an uninsured or underinsured driver; collision coverage, which covers damages to your vehicle in the event of a collision; and comprehensive coverage, which protects against non-collision related damages such as theft, vandalism, and natural disasters. Additionally, they offer medical payments coverage to cover medical expenses resulting from an accident, as well as rental reimbursement coverage to pay for a rental car if your vehicle is in the shop. American Family Insurance strives to offer comprehensive and customizable auto insurance coverage to ensure peace of mind for their policyholders.
Yes, American Family Insurance does offer roadside assistance for auto insurance policies. They understand that breakdowns and emergencies can happen at any time, and their roadside assistance coverage ensures that their customers are supported in these situations. Their comprehensive roadside assistance service includes services like towing, jump-starts, tire changes, fuel delivery, and lockout assistance. This coverage provides peace of mind to policyholders, knowing that they have support in case of unforeseen incidents on the road. In case of a roadside emergency, customers can contact American Family Insurance's dedicated helpline, which is available 24/7. With their roadside assistance coverage, American Family Insurance aims to provide quick and reliable help, ensuring their customers can get back on the road safely.
Click the link above to get answers to just about any American Family Insurance - Auto customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
More American Family Insurance - Auto Customer Service Contacts
There are of course other ways to contact American Family Insurance - Auto customer service besides the phone. Below we list the best ones, by medium.
American Family Insurance - Auto Customer Service Live Chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, American Family Insurance - Auto provides this option.
American Family Insurance - Auto Customer Service on X (formerly Twitter)
Use the link to connect with customer service through Twitter
American Family Insurance - Auto, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
American Family Insurance - Auto Customer Help Desk / Web Support
As a last, sometimes only, resort- American Family Insurance - Auto customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is American Family Insurance - Auto's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a American Family Insurance - Auto agent. This phone number is American Family Insurance - Auto's best phone number because 276 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-692-6326 include and other customer service issues. Rather than trying to call American Family Insurance - Auto first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat or twitter. In total, American Family Insurance - Auto has 2 phone numbers. It's not always clear what is the best way to talk to American Family Insurance - Auto representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for American Family Insurance - Auto. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like American Family Insurance - Auto. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.