Toll-free·Calls Customer Service·Most popular American Express - Business Services number
Q:How do I get a live human at American Express - Business Services?
A:When asked "How can I help you," say "Representative" (you will be asked twice). Say "Representative" again. Then press 0. Next, press #. When asked for "Account Number," press 0.
Q:Does American Express - Business Services offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Monday, and the most busy day is Wednesday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 33 minutes.The longest hold times are on Monday, and the shortest are on Wednesday.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this American Express - Business Services phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:When asked "How can I help you," say "Representative" (you will be asked twice). Say "Representative" again. Then press 0. Next, press #. When asked for "Account Number," press 0.
Here is how our research team describes the way the American Express - Business Services phone system greets you: How can I help you today? (Respond to the question.)
Below are some clips we've found from American Express - Business Services's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Welcome to American Express.
This call may be recorded, monitored, and analyzed for compliance and to improve our systems.
How can I help you today?"
Excerpt from a call with American Express - Business Services
Tuesday, March 5, 2024 10:07 PM
They may ask you to say or enter information
"You can say here account balance, payments, question a charge, here recent transactions, or more options."
Excerpt from a call with American Express - Business Services
Wednesday, March 13, 2024 3:05 AM
The first phone menu
"Welcome to American Express.
This call may be recorded, monitored, and analyzed for compliance and to improve our systems.
How can I help you today?
I didn't hear you. Please tell me in a few words how I can help you.
You can say here account balance, payments, question a charge, here recent transactions, or more options.
I didn't hear you. You can say hear account balance or press one.
Payments or press two, question a charge or press three, Hear recent transactions or press four.
More options or press five."
Excerpt from a call with American Express - Business Services
Wednesday, March 13, 2024 3:05 AM
What are the hours and when should I call?
American Express - Business Services operates the call center for this 800-492-3344 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 193 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this American Express - Business Services phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like American Express - Business Services staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call American Express - Business Services is Monday.The most busy day to call is Wednesday.Again, this is based on a sample of 193 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call American Express - Business Services is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that American Express - Business Services staffs the call center well on Monday.
Why call this American Express - Business Services number?
Below is a sample of recent calls to American Express - Business Services, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting refund for NSF fee: "I accidentally selected the wrong account for the payment, resulting in a NSF fee, can you help me with that?"
- From a call lasting 11m 6s , Mar 20, 2024 12:08 PM
General inquiry: "Just need customer service."
- From a call lasting 3m 44s , Mar 5, 2024 10:10 PM
Seeking business recognition: "I wanted to if I want to recognize him."
- From a call lasting 2m 39s , Mar 5, 2024 10:07 PM
More Ways to Contact American Express - Business Services Customer Service
There are of course other ways to contact American Express - Business Services customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- American Express - Business Services customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is American Express - Business Services's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a American Express - Business Services agent. This phone number is American Express - Business Services's best phone number because 1,158 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-492-3344 include Setup an account, Question, Complaint, Lower my rate and other customer service issues. Rather than trying to call American Express - Business Services first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, American Express - Business Services has 1 phone number. It's not always clear what is the best way to talk to American Express - Business Services representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for American Express - Business Services. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like American Express - Business Services. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.