American Express - Business Services Customer Service

Phone Number & Contact Info

American Express - Business Services's Best Phone Number

800-492-3344
Toll-free·Calls Customer Service·Most popular American Express - Business Services number
Q:

How do I talk to a live human at American Express - Business Services?

A:When asked "How can I help you," say "Representative" (you will be asked twice). Say "Representative" again. Then press 0. Next, press #. When asked for "Account Number," press 0.
Q:

Does American Express - Business Services offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:The average hold time is 33 minutes. The longest hold times are on Wednesday, and the shortest are on Friday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this American Express - Business Services phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: When asked "How can I help you," say "Representative" (you will be asked twice). Say "Representative" again. Then press 0. Next, press #. When asked for "Account Number," press 0.
Here is how our research team describes the way the American Express - Business Services phone system greets you: How can I help you today? (Respond to the question.)
Below are some clips we've found from American Express - Business Services's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask your reason for calling (instead of a menu)

"Welcome to American Express.
This call may be recorded, monitored, and analyzed for compliance and to improve our systems.
How can I help you today?"
Excerpt from a call with American Express - Business Services
Tuesday, March 5, 2024 10:07 PM

They may ask you to say or enter information

"You can say here account balance, payments, question a charge, here recent transactions, or more options."
Excerpt from a call with American Express - Business Services
Wednesday, March 13, 2024 3:05 AM

The first phone menu

"Welcome to American Express. This call may be recorded, monitored, and analyzed for compliance and to improve our systems. How can I help you today? I didn't hear you. Please tell me in a few words how I can help you. You can say here account balance, payments, question a charge, here recent transactions, or more options.
I didn't hear you. You can say hear account balance or press one.
Payments or press two, question a charge or press three, Hear recent transactions or press four.
More options or press five."
Excerpt from a call with American Express - Business Services
Wednesday, March 13, 2024 3:05 AM

What are the hours and when should I call?

American Express - Business Services operates the call center for this 800-492-3344 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 54 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this American Express - Business Services phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like American Express - Business Services staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call American Express - Business Services is Saturday. The most busy day to call is Friday, which averages 367% more phone calls by comparison. Again, this is based on a sample of 54 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
Quietest

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Wednesday.

The best time to call American Express - Business Services

In summation, the best day to call American Express - Business Services is Thursday.

Why Customers Call American Express - Business Services

If you have time to do a bit of reading before you call American Express - Business Services, we recommend you read over some of our problem-specific articles.

What types of business services does American Express offer?

American Express offers a comprehensive range of business services to cater to diverse needs. Their offerings include corporate cards, which provide a fast and reliable payment solution for business expenses while earning rewards. They provide expense management tools to streamline reporting and analysis, making it easier to track and control expenses. American Express also offers working capital solutions like business loans and lines of credit to help businesses manage cash flow and grow. Moreover, they offer merchant services such as payment processing and acceptance, enabling businesses to accept various forms of payment securely. American Express provides tailored travel and booking solutions, facilitating seamless business travel arrangements. Additionally, they offer consulting services to optimize business strategies and enhance customer experiences. Regardless of the size or industry, American Express offers a wide array of business services to help organizations thrive and succeed.

What are the benefits of having an American Express business card?

Having an American Express business card offers numerous benefits. Firstly, it provides easy access to a range of flexible and customizable expense management tools that help businesses monitor and control their spending, streamline processes, and reduce administrative burdens. The card also enables businesses to earn rewards and savings, with access to the American Express Membership Rewards program, which offers points for eligible purchases that can be redeemed for travel, dining, and other rewards. Additionally, cardholders benefit from enhanced fraud and purchase protection, ensuring peace of mind when making business transactions. Moreover, American Express offers dedicated customer service and 24/7 support, empowering businesses to address any concerns promptly. These benefits make an American Express business card a valuable tool for managing expenses, earning rewards, and protecting the business.

What is the credit limit for American Express business cards?

The credit limit for American Express business cards varies depending on multiple factors. American Express evaluates each application individually, taking into consideration the creditworthiness and financial health of the business. Generally, businesses with stronger credit profiles might qualify for higher credit limits. Moreover, American Express allows businesses to set specific spending limits for each employee cardholder, providing greater flexibility and control. Cardmembers can also request credit limit increases as their business needs evolve. It is important to note that credit limits are subject to change based on the business's financial activities and credit standing. American Express aims to offer credit limits that align with the unique requirements of each business and foster responsible spending practices.

Top American Express - Business Services customer service problems

Click the link above to get answers to just about any American Express - Business Services customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to American Express - Business Services, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting refund for NSF fee: "I accidentally selected the wrong account for the payment, resulting in a NSF fee, can you help me with that?"
- From a call lasting 11m 6s , Mar 20, 2024 12:08 PM
General inquiry: "Just need customer service."
- From a call lasting 3m 44s , Mar 5, 2024 10:10 PM
Seeking business recognition: "I wanted to if I want to recognize him."
- From a call lasting 2m 39s , Mar 5, 2024 10:07 PM

More American Express - Business Services Customer Service Contacts

There are of course other ways to contact American Express - Business Services customer service besides the phone. Below we list the best ones, by medium.

American Express - Business Services Customer Help Desk / Web Support

americanexpress.com - Customer Service
Online customer service support
As a last, sometimes only, resort- American Express - Business Services customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is American Express - Business Services's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a American Express - Business Services agent. This phone number is American Express - Business Services's best phone number because 1,158 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-492-3344 include Setup an account, Question, Complaint, Lower my rate and other customer service issues. Rather than trying to call American Express - Business Services first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, American Express - Business Services has 1 phone number. It's not always clear what is the best way to talk to American Express - Business Services representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for American Express - Business Services. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like American Express - Business Services. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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