American Apparel Customer Service

Phone Number & Contact Info

American Apparel's Best Phone Number

Toll-free·Calls Customer Service·Most popular American Apparel number

How do I talk to a live human at American Apparel?

A:Calling this American Apparel number should go right to a real human being

Does American Apparel offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Wednesday, and the most busy day is Thursday.

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

American Apparel Customer Phone Numbers

Corporate Offices

24 hours, 7 days · Extension 1353 ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this American Apparel phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this American Apparel number should go right to a real human being
In fact, much of this information on this page is superfluous because this American Apparel phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

American Apparel operates the call center for this 888-747-0070 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 46 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this American Apparel phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like American Apparel staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call American Apparel is Wednesday. The most busy day to call is Thursday. Again, this is based on a sample of 46 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Wednesday.

The best time to call American Apparel

In summation, the best day to call American Apparel is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that American Apparel staffs the call center well on Wednesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call American Apparel

If you have time to do a bit of reading before you call American Apparel, we recommend you read over some of our problem-specific articles.

What is the return policy for American Apparel?

The return policy for American Apparel allows customers to return unworn and unwashed items within 60 days of purchase with the original tags attached. Returns can be done either in-store or online. For in-store returns, customers must bring the original receipt or proof of purchase. If returning online, customers need to complete a returns form and pay for shipping. American Apparel does not cover return shipping costs, except for defective items. Refunds are processed in the original payment method and may take up to 10 business days to reflect. However, final sale items, swimwear, underwear, and select accessories are not eligible for return. It is important to review the detailed return policy on their website for any additional specific conditions or exceptions.

Are American Apparel products ethically made?

Yes, American Apparel is committed to ethical manufacturing practices. They prioritize transparency and sustainability throughout their supply chain. Their products are all made in their own vertically integrated facilities in Los Angeles, where they control every step of production. By minimizing transportation and supporting local employment, they reduce their carbon footprint. American Apparel also ensures fair wages, safe working conditions, and no forced labor. They adhere to strict guidelines for social and environmental responsibility, including the use of eco-friendly materials and dyes. Furthermore, they avoid outsourcing production to countries with low labor standards. American Apparel's dedication to ethical manufacturing allows customers to feel confident in the integrity and sustainability of their apparel.

Does American Apparel offer international shipping?

Yes, American Apparel does offer international shipping. Customers from around the world can take advantage of their shipping services and have their desired products delivered to their doorstep. American Apparel prides itself on providing high-quality clothing, accessories, and basics to customers worldwide. Whether you are located in Europe, Asia, Australia, or any other part of the globe, you can shop online at American Apparel's website and have your favorite items shipped internationally. They ensure a smooth and efficient shipping process to ensure customer satisfaction. Please note that shipping fees and delivery times may vary depending on the destination country, so it is recommended to check the specific details for international shipping on American Apparel's website.

Top American Apparel customer service problems

Click the link above to get answers to just about any American Apparel customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More American Apparel Customer Service Contacts

There are of course other ways to contact American Apparel customer service besides the phone. Below we list the best ones, by medium.

American Apparel Customer Help Desk / Web Support - Customer Service
Online customer service support
As a last, sometimes only, resort- American Apparel customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is American Apparel's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a American Apparel agent. This phone number is American Apparel's best phone number because 276 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-747-0070 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call American Apparel first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, American Apparel has 2 phone numbers. It's not always clear what is the best way to talk to American Apparel representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for American Apparel. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like American Apparel. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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