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American Apparel Customer FAQ

Top Answers & How-to Guides

What is American Apparel's Phone Number?

The question we are asked most often is about how to talk to American Apparel customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do I need an account to place an order on American Apparel's website?

An account is not required to order on American Apparel's website; customers can opt for guest checkout. However, registering...
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Refunds and Exchanges

How Do I Request a Refund for a Fraudulent Charge from American Apparel?

Reporting fraud through American Apparel has changed since the company partnered with Amazon. You'll need to report suspicious...
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What is the return policy for American Apparel?

American Apparel's return policy allows items to be returned within thirty days if they are unworn, unwashed, and in original...
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Can I exchange a product for a different size or color?

American Apparel usually permits exchanges for different sizes or colors if items are unworn and include tags. The exchange...
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Order Management

How Do I Track My American Apparel Order?

American Apparel has partnered with Amazon to provide its clothing line to men, women and children around the world. You can...
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How long does it take for my American Apparel order to be delivered?

Delivery times for American Apparel orders can range from five to seven business days for standard shipping within the...
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Can I cancel or change my American Apparel order after it has been placed?

Once an order is placed with American Apparel, customers have a short time frame for modifications or cancellations. Orders are...
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Shipping Information

What payment methods does American Apparel accept?

American Apparel offers various payment options, including major credit cards and PayPal for both online and in-store...
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Does American Apparel offer international shipping?

American Apparel does provide international shipping to customers outside the United States, with variable details based on...
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Does American Apparel have any physical store locations?

American Apparel mainly focuses on e-commerce and does not have many physical store locations like before. They may...
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Product Information

What is the sizing chart for American Apparel products?

American Apparel has a detailed sizing chart to help customers choose the right size for their clothing, including categories...
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Are American Apparel products ethically made?

American Apparel is known for its ethical manufacturing, focusing on production in the United States with fair labor practices...
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Do I need an account to place an order on American Apparel's website?

An account is not required to order on American Apparel's website; customers can opt for guest checkout. However, registering...
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Can I purchase a gift card for American Apparel?

Yes, American Apparel provides gift cards for online purchase, allowing customers to select their preferred amounts. They are...
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We look to the American Apparel issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
American Apparel issues reported to GetHuman
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