How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Amazon Store Card phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Just wait on the line
Below are some clips we've found from Amazon Store Card's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Synchrony Bank.
The issuer of the Amazon store card and Prime store card.
If you have questions about your Amazon store card application status, your account balance, making a payment, or other assistance with servicing your Amazon store card account, please press one.
If you need to speak to Amazon about your Amazon purchase, returned merchandise, or your Amazon Prime membership, press two.
I didn't get your response."
Excerpt from a call with Amazon Store Card
Friday, January 5, 2024 6:42 PM
They may ask your reason for calling (instead of a menu)
"This entire call will be recorded and monitored.
Thank you for waiting. My name is Mike from Synchrony Bank. How can I help?"
Excerpt from a call with Amazon Store Card
Friday, March 29, 2024 12:09 PM
They may ask you to enter information with the dial pad
"You can also say, I don't have it.
Let's try that one more time. Please say your account or card number or enter them using your phone keypad."
Excerpt from a call with Amazon Store Card
Saturday, January 6, 2024 8:56 PM
They may ask you to say or enter information
"Thank you for calling Synchrony Bank.
The issuer of the Amazon store card and Prime store card.
If you have questions about your Amazon store card application status, your account balance, making a payment, or other assistance with servicing your Amazon store card account, please press one.
If you need to speak to Amazon about your Amazon purchase, returned merchandise, or your Amazon Prime member first thing, let's bring up your account.
Please say or enter your account or card number. You can also say, I don't have it."
Excerpt from a call with Amazon Store Card
Tuesday, January 9, 2024 11:16 PM
The first phone menu
"Thank you for calling Synchrony Bank.
The issuer of the Amazon store card and Prime store card.
If you have questions about your Amazon store card application status, your account balance, making a payment, or other assistance with servicing your Amazon store card account, please press one.
If you need to speak to Amazon about your Amazon purchase, returned merchandise, or your Amazon Prime membership, press two."
Excerpt from a call with Amazon Store Card
Friday, January 5, 2024 6:42 PM
What are the hours and when should I call?
Amazon Store Card operates the call center for this 866-634-8379 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 418 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Amazon Store Card phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Amazon Store Card staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Amazon Store Card is Sunday.The most busy day to call is Thursday, which averages 74% more phone calls by comparison.Again, this is based on a sample of 418 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Amazon Store Card is Tuesday.
Why call this Amazon Store Card number?
Below is a sample of recent calls to Amazon Store Card, and their purpose. Are any of these similar to the reason you are trying to call?
Disputing unauthorized charges: "There are charges on my statement that should not be there and I need help disputing them."
- From a call lasting 19m 18s , Mar 29, 2024 12:09 PM
Lost Amazon Store Card: "I lost my Amazon Store Card and need to get a new one."
- From a call lasting 2m 23s , Mar 27, 2024 9:31 PM
Issue with new card: "I got a card from you guys approved for a credit line, but when I tried to use the new card, it was denied because the old card wasn't swapped out."
- From a call lasting 7m 57s , Mar 27, 2024 1:16 PM
Payment inquiry: "I'd like to pay my Synchrony bill."
- From a call lasting 13m 4s , Mar 25, 2024 1:33 PM
Questioning unauthorized balance: "I wanna know why I have a balance. I've never heard of an Amazon card."
- From a call lasting 16m 43s , Feb 26, 2024 9:02 PM
Language preference: "Have somebody speak Spanish?"
- From a call lasting 2m 3s , Feb 17, 2024 12:19 AM
Inquiry about late payment credit: "I need to know the total to pay it off because I canceled my card."
- From a call lasting 8m 12s , Feb 14, 2024 9:44 PM
Making payment on Amazon Store Card: "I just wanna make a payment to my Amazon store card."
- From a call lasting 2m 59s , Feb 7, 2024 11:00 PM
Payment assistance: "I wanna pay your bill. This is a pain in the neck, you guys."
- From a call lasting 10m 2s , Feb 5, 2024 1:31 PM
Payment and account inquiries: "I have a couple items that post received on my account, and they haven't been received."
- From a call lasting 32m 14s , Feb 2, 2024 5:09 PM
Conclusion and closing notes
This is Amazon Store Card's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Amazon Store Card agent. This phone number is Amazon Store Card's best phone number because 3,750 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-634-8379 include Setup an account, Question, Complaint, Lower my rate and other customer service issues. Rather than trying to call Amazon Store Card first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Amazon Store Card has 1 phone number. It's not always clear what is the best way to talk to Amazon Store Card representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Amazon Store Card. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Amazon Store Card. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.