Amazon Store Card Customer Service Issues

I recently purchased a Paperwhite Oasis from Amazon. Subsequently, I ordered a brown leather case and an adapter. However, a few days later, I received an additional package containing another leather case and adapter that I did not order and am being charged for. I am unsure how this occurred. Kindly provide a return label and adjust my store card balance. Best regards, Jon T. Additionally, I have been experiencing issues with my phone calls not going through, as an automated message states my account cannot be verified, despite being a long-time Amazon customer. Upon checking, I noticed my Paperwhite Oasis balance is over $[redacted].00, while my initial order totaled $[redacted].00. Please rectify this error and arrange for a return label.

I have consistently made early payments online for years without issue. My payment on October 28th was confirmed successful, only to receive a letter on November 4th indicating a problem with the routing information. I promptly re-paid using my bank account, ensured the transaction went through, and was told everything was fine. However, I now received another letter stating the payment on the 5th was rejected, causing late charges and an unusually high new payment request of $63. This is unacceptable as my usual payment is $35. Frustrated by the lack of clarity and assistance from customer service, I'm at my wit's end. If my credit is affected, I will cease using this card and refrain from shopping at Amazon. This recurring issue needs urgent resolution. I'm greatly disappointed with this experience and ready to move on from it.

Hello, I'm Judy Alwine. I am frustrated with Amazon as this is the fifth time I've tried to correct a misunderstanding. Currently, in a nursing home and unwell, I have authorized Coral Lee Vaughn to use my Amazon Store Card. When she recently tried to make purchases, it raised red flags as suspicious. I granted her permission to use the card, so kindly lift the ban from her Amazon account. This card has never been used before, and due to my declining health, I cannot deal with this issue. Coral has assisted me with house chores and care before my move to the nursing home. My Store Card number is 6[redacted]-4[redacted] with security code [redacted], and the last four digits of the account number are [redacted]. Thank you for your assistance in this matter. - J.M. Alwine

Good evening, I recently applied for the Amazon Prime Visa Signature card/account. I received a letter denying my application, stating that I already have this type of account with Amazon. Nevertheless, the letter provided the last four digits of the card/account, which I do not recognize. I am concerned that there may be an active account under my name that I was not aware of, or worse, someone has used my information to open an account. I would appreciate guidance on how to proceed effectively to address this issue.

I recently had my Amazon credit builder store card upgraded to the prime store card without my knowledge. The issue I am facing is that the last payment I made on the credit builder card did not transfer over to the new prime card. Although my statement shows that the payment was received, processed, and posted, 3 days later, the balance that should have been zero was actually the exact amount of my last payment and was transferred to the new account. Despite my efforts to reach out to customer service, each time I call and manage to speak with a representative, they promise to transfer me and then abruptly end the call. My main request is to have the payment I made correctly reflected on my account.

I am a dedicated Amazon customer who values the company's services. Nevertheless, I faced challenges with the Amazon Store Card Dept. concerning payment allocations. Despite my initial instructions to prioritize non-promotional payments, my subsequent payments consistently applied to promotions first. This led to frequent dealings with customer service in attempts to rectify the issue. During a recent call with a department manager named David or a similar name, communication hurdles and unhelpful interactions fueled my frustration. The manager's ambiguous responses and rushed demeanor only added to my agitation. Despite not resorting to inappropriate behavior, I found the lack of empathy and understanding from the manager disappointing. While acknowledging that customer service personnel handle difficult situations frequently, I believe professionalism and respectful treatment are essential. My discontent stems from the failure to address my payment allocation concerns efficiently. Although I continue to utilize my Amazon Store and Visa cards, the unsatisfactory resolution of this matter compels me to contemplate future interactions with these services.

I have been attempting to determine my account's due date for over a week. I just discovered today, September 30th, when the payment is due. Despite our efforts, we never received a statement. We strive to pay our bills promptly. I believe the statement may have been lost in the mail. When I contact a company, I prefer to speak with a representative. Unfortunately, with your bank, it seems challenging to reach someone to address a simple inquiry. Maintaining good credit is important to me. I am sending a check today with the balance of $80.52 to settle the account. I struggled to find this information online and finally located the amount due, but the due date was missing. I kindly request that you waive any interest charges. I lack the address for mailing the payment. If I had spoken to a customer service agent, the statement would have been paid promptly. Thank you for your assistance. Bonnie and Ron Fernwalt [redacted] Peach Ridge Kent City, MI [redacted]

I purchased a gift card for a friend, but when they tried to use it, they were informed that it had already been used. I reached out to Amazon initially, and they directed me back to Walgreens since that's where I bought the card. After contacting Walgreens, I received the following response: GiftCard (CR) <[redacted]> Jan 30, [redacted], 3:53 PM (19 hours ago) to me 1/30/[redacted] Dear Carol B., Thank you for reaching out to our Corporate Offices. The Amazon gift card worth $[redacted].00 was activated successfully on 1/21/22 at store [redacted]. For further inquiries about the gift card's status, you must contact Amazon directly. Please note that gift cards cannot be redeemed before activation. Walgreens values your loyalty and is dedicated to assisting customers on their wellness journey. Warm regards, Gida A. Consumer Relations Ref #: [redacted]9 ref:_00D60KXhO._5003a1CSxtV:ref

I received an Amazon card but never got any login or card details in the mail. Now they say I owe payments, but I can't log in to pay. The online chat agent couldn't find my account info, and I couldn't pay as a guest. I only found out about the returned card via email, which didn't offer any help, just made me aware of the problem. Having unhelpful agents and uninformative emails is disappointing. This experience makes me question the value of banking with Synchrony.

My credit with Synchrony was sent to collections because it has been difficult to reach your customer service. I kindly request a call back. Keeping my credit in good shape is important to me, and it is frustrating to see a 50-point drop due to this issue. I cannot access my account to make a payment, and the phone number I found led to ads. Once something is on my credit report, I understand it stays there for seven years. I am facing challenges as a disabled individual and lost my phone at the hospital. I am disappointed in the experience. Please, guide me on how to resolve this balance. I am disheartened and considering ending my relationship with Amazon due to this ordeal.

I encountered an issue where my former spouse committed fraud using my previous Amazon account, resulting in legal troubles for both of us. He was convicted, while I was not found guilty due to unknowingly using the funds obtained through fraud. The money in question was not from a recent inheritance as I had thought but was stolen from my mother-in-law. Since then, every attempt to open a new Amazon account or use my Amazon Synchrony store credit card results in immediate closure. I urgently need access to the $[redacted] on the credit card. If I am unable to resolve the account restrictions, could I at least request a refund from Synchrony? This situation has been ongoing for nearly 8 months now, and any assistance would be greatly appreciated.

I received an email today from your company regarding my AMAZON STORECARD online credit request. It mentioned a reference number J9VYO0 and instructed me to click a link to view the response to my credit request on a secure site. The email also provided information about preventing identity theft and clarified that it is an unmonitored email box, so I should not reply to it. It stated that the email was sent by Synchrony regarding my AMAZON STORECARD account and that account servicing emails may still be received even if marketing offers were declined for the account. The email included details that credit is provided by Synchrony Bank located in Draper, UT.

After undergoing knee surgery, I've been struggling to find out how to pay my Amazon Store Card. Despite searching on the Amazon site, I kept getting redirected to pages selling books instead of guiding me on how to make the payment. Your recent email explaining the payment process helped me clear my Store Card bill. Following the surgery, it was challenging for me to recall the steps to pay it off. I hope the delay in payment due to this situation won't be reported to credit agencies, as I consistently pay my bills on time. It seems many Amazon customers face similar issues with paying their Store Card bills. I also tried to reach out via Chat but couldn't access it recently. Thank you. Regards, Judith L. Email: [redacted] Phone: [redacted]

I contacted Synchrony Bank last month to make a payment for my May invoice before June 20. However, customer service informed me that no payment was due for that month. After calling customer service for the past two days and explaining the situation, I was reassured that I could pay by July 20 without incurring a late fee. To my surprise, my July invoice indicated both a $4.99 charge and a late fee. I always pay my bills in full and on time. I kindly request that you credit me for the late payment as this was not my mistake. Please send the credit confirmation to my email address at [redacted] Thank you, Ronald S. (Address redacted)