Amazon Payments Customer Service

Phone Number & Contact Info

Amazon Payments's Best Phone Number

866-216-1075
Toll-free·Calls Customer Service·Most popular Amazon Payments number
Q:

How do I talk to a live human at Amazon Payments?

A:Calling this Amazon Payments number should go right to a real human being
Q:

Does Amazon Payments offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Amazon Payments phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Amazon Payments number should go right to a real human being
Below are some clips we've found from Amazon Payments's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for contacting Amazon. We are experiencing longer than normal wait times."
Excerpt from a call with Amazon Payments
Saturday, January 6, 2024 10:10 PM

They may need the phone number on your account

"Hi. Welcome to Amazon customer service. I'm here to help you. First, by finding your account, then by asking you a few questions to get the right help. Just so you know, this call may be recorded to provide you with the best support. Let's verify your account so I can better help you.
We can do that through a text message, and it only takes a second.
I've got your phone number pulled up here. Can I send you a text message to verify your account?"
Excerpt from a call with Amazon Payments
Thursday, May 9, 2024 5:26 AM
In fact, much of this information on this page is superfluous because this Amazon Payments phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Amazon Payments operates the call center for this 866-216-1075 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 1,502 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Amazon Payments phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Amazon Payments staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Amazon Payments is Sunday. The most busy day to call is Friday, which averages 57% more phone calls by comparison. Again, this is based on a sample of 1,502 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Tuesday, which is 285% longer than the minimum. As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
Sun
Mon
Tue
Longest
Wed
Thu
Shortest
Fri
Sat

The best time to call Amazon Payments

In summation, the best day to call Amazon Payments is Thursday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Amazon Payments staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Amazon Payments

If you have time to do a bit of reading before you call Amazon Payments, we recommend you read over some of our problem-specific articles.

Is my payment information secure with Amazon Payments?

Yes, your payment information is secure with Amazon Payments. Amazon implements strict security measures to ensure the safety of your payment details. They utilize advanced encryption technology to protect your data and maintain the confidentiality of your sensitive information. Amazon Payments also follows strict compliance and security standards set by the Payment Card Industry Data Security Standard (PCI DSS), which ensures that your payment information is handled with the highest level of security. Furthermore, Amazon Payments never shares your payment information with sellers, providing an additional layer of protection. Therefore, you can trust that your payment information is safe and secure when using Amazon Payments for your transactions.

What payment methods does Amazon Payments accept?

Amazon Payments accepts various payment methods to provide flexibility and convenience to its customers. You can use major credit cards such as Visa, Mastercard, Discover, and American Express. In addition to credit cards, Amazon Payments also accepts debit cards with Visa or Mastercard logos. Moreover, you can utilize your Amazon.com Gift Card balance when making purchases through Amazon Payments. Bank transfers or direct debit payments are also supported for select countries. Furthermore, you can link your bank account to Amazon Payments to facilitate secure and seamless transactions. Amazon Payments strives to offer a wide range of payment options to ensure a hassle-free experience for their customers.

What is Amazon Payments and how does it work?

Amazon Payments is a secure online payment service that allows users to make purchases and send money to others using their Amazon account information. It offers a convenient and easy way to pay for goods and services on third-party websites. To use Amazon Payments, customers simply need to select the Amazon Payments option at checkout, and log in with their Amazon account credentials. They can then choose a payment method stored in their Amazon account and complete the transaction. Amazon Payments utilizes advanced encryption technology to ensure the security of personal and financial information. It provides a seamless and trusted payment experience, alleviating the need to enter payment details repeatedly while offering the same financial protections as regular Amazon purchases.

Top Amazon Payments customer service problems

Click the link above to get answers to just about any Amazon Payments customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Amazon Payments, and their purpose. Are any of these similar to the reason you are trying to call?
Seeking room divider sizes: "I'm looking for something room divider or I need ninety six by eighty."
- From a call lasting 4m 16s , May 19, 2024 8:10 PM
Reordering items for niece: "I ordered at two different times, two different things, for my niece, but I put it in her name and her address and she hasn't received it."
- From a call lasting 7m 34s , May 17, 2024 10:00 PM
No response: ""
- From a call lasting 3m 6s , May 17, 2024 9:56 PM
Missing order inquiries: "I ordered two things but didn't receive them at my address, can't find order details."
- From a call lasting 3m 14s , May 17, 2024 9:53 PM
Language change request: "I want to change language to Hindi."
- From a call lasting 1m 53s , May 17, 2024 1:57 PM
Seeking coupon for purchase: "I need to buy a wedding ring under $100, do you have any coupons to help with the cost?"
- From a call lasting 10m 1s , May 15, 2024 9:40 PM
Canceling Fire Stick subscription: "I received a Fire Stick for my birthday but it's not compatible with my TV, and I'm still being charged even though I unsubscribed."
- From a call lasting 12m 13s , May 14, 2024 4:17 PM
Unauthorized Amazon charges: "I've been charged, and I don't have an Amazon account."
- From a call lasting 2m 51s , Apr 10, 2024 3:34 PM
Payment plan: "I need help with setting up a payment plan."
- From a call lasting 3m 37s , Apr 8, 2024 3:47 PM
Refund inquiry: "Waiting on my refund."
- From a call lasting 2m 54s , Apr 4, 2024 1:09 PM

Conclusion and closing notes

This is Amazon Payments's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Amazon Payments agent. This phone number is Amazon Payments's best phone number because 3,258 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-216-1075 include Account Access, Missing Payment, Trouble Receiving a Payment, Trouble Sending a Payment, Refund a Charge and other customer service issues. Rather than trying to call Amazon Payments first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Amazon Payments has 1 phone number. It's not always clear what is the best way to talk to Amazon Payments representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Amazon Payments. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Amazon Payments. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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