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Amazon Payments Customer FAQ

Top Answers & How-to Guides

What is Amazon Payments's Phone Number?

The question we are asked most often is about how to talk to Amazon Payments customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is the process for requesting a refund through Amazon Payments?

To request a refund through Amazon Payments, customers should review order details in their account to understand the...

Can I link multiple bank accounts to my Amazon Payments account?

Amazon Payments permits only one bank account to be linked at a time for transactions. Users can replace the existing account...
Ask any question you have about Amazon Payments customer service, get an answer now.
Contact Amazon Payments customer service

Recent Amazon Payments Customer Questions

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General Information

What is Amazon Payments and how does it work?

Amazon Payments is a service by Amazon that allows users to pay for purchases on various sites using their Amazon account...
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What payment methods does Amazon Payments accept?

Amazon Payments allows various payment options, including major credit and debit cards like Visa and MasterCard, linked Amazon...
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What are the fees associated with using Amazon Payments?

Amazon Payments charges fees based on the transaction type and services. Merchants generally pay a percentage plus a fixed fee...
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What currencies does Amazon Payments support?

Amazon Payments supports numerous currencies, including major ones like the US Dollar, Euro, British Pound, Japanese Yen, and...
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Usage and International

Can I use Amazon Payments to pay on other websites?

Amazon Payments mainly facilitates transactions on Amazon's platform, but it can also be used on other websites that choose to...
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Can I use Amazon Payments internationally?

Amazon Payments has specific rules for international use, primarily focusing on certain countries like the United States. Users...
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Can I use Amazon Payments to send money to friends or family?

Amazon Payments is mainly intended for businesses to handle transactions on Amazon, rather than for sending money to friends or...
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Are there limits on the amount I can send using Amazon Payments?

Amazon Payments does impose limits on the amounts that can be sent, which can vary based on factors such as account...
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Security and Policies

Is my payment information secure with Amazon Payments?

Amazon Payments prioritizes security by using advanced measures, including encryption and fraud detection. Sensitive data is...
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What is the Amazon A-to-z Guarantee?

The Amazon A-to-z Guarantee is a consumer protection measure that ensures secure shopping with third-party sellers by covering...
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How can I dispute a transaction made through Amazon Payments?

To dispute a transaction on Amazon Payments, start by reviewing the transaction details in your account to establish a...
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What is the policy for unauthorized transactions in Amazon Payments?

Amazon Payments has a policy to protect users against unauthorized transactions. Users should promptly report any suspicious...
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Account Management

What is the process for requesting a refund through Amazon Payments?

To request a refund through Amazon Payments, customers should review order details in their account to understand the...
Read more

Can I link multiple bank accounts to my Amazon Payments account?

Amazon Payments permits only one bank account to be linked at a time for transactions. Users can replace the existing account...
Read more

How do I add or remove payment methods from my Amazon Payments account?

To manage payment methods in an Amazon Payments account, users should log in and access the "Your Account" section. There, they...
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We look to the Amazon Payments issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Amazon Payments issues reported to GetHuman
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