Alabama Power Customer Service

Phone Number & Contact Info

Alabama Power's Best Phone Number

800-245-2244
Toll-free·Calls Customer Service·Most popular Alabama Power number
Q:

How do I talk to a live human at Alabama Power?

A:Press 4 at the first menu, then press 6.
Q:

Does Alabama Power offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 7am-9pm CST. The least busy day is Thursday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 9 minutes. The longest hold times are on Friday, and the shortest are on Monday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Alabama Power phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 4 at the first menu, then press 6.
Here is how our research team describes the way the Alabama Power phone system greets you: For power outage or any power-related problems, press 1. For billing or payment, press 2. For stop, start, moving, or transfer service, press 3. For other, press 4. To repeat these options, press 7.
Below are some clips we've found from Alabama Power's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may need the phone number on your account

"To report a power outage, or to check the status of an outage, press one. Or say outage beginning with the area code."
Excerpt from a call with Alabama Power
Tuesday, January 9, 2024 2:35 PM

They may ask you to enter information with the dial pad

"Please enter the ten digit telephone number for the outage location you are reporting."
Excerpt from a call with Alabama Power
Tuesday, January 9, 2024 2:35 PM

They may ask you to say or enter information

"Good morning. Welcome to Alabama Power.
Before we continue with the call, we would like to offer before we continue with the call, we would like to offer you the opportunity to provide feedback on select items after the call has been completed.
If you would like to take a post call survey, press one or say survey."
Excerpt from a call with Alabama Power
Tuesday, June 4, 2024 11:15 AM

The first phone menu

"Good afternoon. Welcome to Alabama Power. Before we continue with the call, we would like to offer you the opportunity to provide feedback on select items after the call has been completed. Before we continue with the call, we would like to offer you the opportunity to provide feedback on select items after the call has been completed.
If you would like to take a post call survey, press one or say survey.
If not, press two or say continue."
Excerpt from a call with Alabama Power
Monday, May 13, 2024 6:53 PM

After you press 2

"Main menu.
If you are calling about a power outage, dangerous condition, or for any other power problem, press one.
Or say power problem. For billing or payment matters, press two or say billing or payment."
Excerpt from a call with Alabama Power
Wednesday, February 14, 2024 9:32 PM

After you press 4

"I'm sorry. I didn't get that.
To start, stop, move, or transfer service, press three or say moving or transfer.
For all other matters, including appliance sales and service, press four or say other.
To repeat these options, press seven or say all other matters menu."
Excerpt from a call with Alabama Power
Friday, January 5, 2024 1:55 AM

What are the hours and when should I call?

Alabama Power operates the call center for this 800-245-2244 phone number Mon-Fri 7am-9pm CT. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 263 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Alabama Power phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Alabama Power staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Alabama Power is Thursday. The most busy day to call is Monday, which averages 77% more phone calls by comparison. Again, this is based on a sample of 263 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Quietest
Fri

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Friday.

The best time to call Alabama Power

In summation, the best day to call Alabama Power is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Alabama Power staffs the call center well on Thursday.

Why Customers Call Alabama Power

Below is a sample of recent calls to Alabama Power, and their purpose. Are any of these similar to the reason you are trying to call?
Power outage inquiry: "I'm trying to find out if there is a power outage in the Andrew Waite area."
- From a call lasting 4m 44s , Jun 10, 2024 2:28 PM
Potential disconnection: "I'm gonna get my power shut off."
- From a call lasting 2m 4s , Mar 15, 2024 5:45 PM
Request to pay bill: "Well, push me over to the people that I can tell them to pay the bill that I owe."
- From a call lasting 14m 1s , Feb 8, 2024 9:41 PM

More Alabama Power Customer Service Contacts

There are of course other ways to contact Alabama Power customer service besides the phone. Below we list the best ones, by medium.

Alabama Power Customer Service on X (formerly Twitter)

twitter.com/alabamapower - Customer Service
Use the link to connect with customer service through Twitter
Alabama Power, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Alabama Power Customer Service on Facebook / Messenger

facebook.com/AlabamaPower - Customer Service
Use this link to connect with customer service through Facebook
Some customer service teams, like that of Alabama Power, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

Alabama Power Customer Help Desk / Web Support

As a last, sometimes only, resort- Alabama Power customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Alabama Power's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Alabama Power agent. This phone number is Alabama Power's best phone number because 9,438 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-245-2244 include No service, Billing question, Request meter reading, I'm moving, Cancel service and other customer service issues. Rather than trying to call Alabama Power first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or facebook or twitter. In total, Alabama Power has 1 phone number. It's not always clear what is the best way to talk to Alabama Power representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Alabama Power. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Alabama Power. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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