What are the customer service hours of operation?

Alabama Power's customer service hours of operation are Monday through Friday from 7:00 a.m. to 9:00 p.m. and Saturday from 8:00 a.m. to 5:00 p.m. Central Time. This ensures that customers can conveniently reach out to the company during weekdays and Saturdays for any queries or concerns. However, customer service is closed on Sundays. Alabama Power understands the importance of providing extensive availability to assist customers with billing inquiries, power outages, service requests, and other utility-related matters. The extended weekday hours allow individuals to reach customer service even after normal working hours, ensuring accessibility and convenience. Similarly, Saturday hours cater to customers' needs over the weekend.