AirAsia Customer Service

Phone Number & Contact Info

No customer service phone number
Despite not having a phone number, there is a way to access AirAsia customer support.

AirAsia's Best Contact Information


How do I contact AirAsia customer service?

A:AirAsia does not have a customer service phone number, but you can contact them through their website or Facebook / Messenger.
Unfortunately, the way to contact AirAsia starts with sifting through their website help and support articles. With luck, you can find a way to submit a form about your issue and then start emailing with them.

Does AirAsia offer 24 hour customer service?

A:Not by phone. But you can contact AirAsia 24/7 using other methods. Below is a list of customer service channels and hours.

How to contact AirAsia Customer Service

There are other ways to contact AirAsia customer service besides the phone. Below we list them by medium, from most to least popular.

Customer Support on Facebook / Messenger

facebook.com/messages/t/airasiasuperapp - Customer Service
Use this link to connect with customer service through Facebook
24 hours, 7 days
Some customer service teams, like that of AirAsia, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

Customer Help Desk / Web Support

support.airasia.com - Customer Support
Use this link to find customer service help through their website
24 hours, 7 days
As a last, sometimes only, resort- AirAsia customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.

How should I prepare for my conversation with AirAsia?

If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with AirAsia, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.

What is AirAsia's baggage policy?

AirAsia's baggage policy allows passengers to bring one cabin bag onboard with a maximum weight limit of 7kg. The bag must fit within the dimensions of 56cm x 36cm x 23cm. Additionally, passengers may carry a small personal item like a laptop bag or handbag. However, any liquids carried onboard must be in containers of 100ml or less and placed within a clear resealable plastic bag. Checked baggage allowance varies depending on the fare type and destination. Passengers can purchase additional baggage allowance online or at the airport. It is recommended to pre-book as it is more cost-effective. Excess baggage fees apply if the weight limit is surpassed. Certain items, such as dangerous goods and sports equipment, have separate guidelines and may require prior notification or additional fees. For more specific details, customers can visit AirAsia's website or contact their customer service.

What are the payment options available on AirAsia?

AirAsia offers a range of convenient payment options for its customers. Passengers can choose to pay for their bookings using major credit cards like Visa, MasterCard, and American Express. Additionally, AirAsia accepts various debit cards for payment. For those who prefer offline payment methods, AirAsia offers cash payment through designated payment partners, bank transfer options, and payment via online banking platforms. To provide greater flexibility, AirAsia also has its own payment tool called BIGPay, which allows customers to make hassle-free payments for flights and other services. With these diverse payment options, AirAsia ensures that customers can choose the method that suits them best, making the booking process efficient and accessible for all.

What are the options for airport transfers with AirAsia?

AirAsia offers various options for airport transfers to ensure convenient and hassle-free travel. Passengers can choose from several services such as AirAsia Red Carpet, SkyBus, and car rental. AirAsia Red Carpet provides a seamless and exclusive experience with dedicated staff assisting throughout the airport journey. SkyBus offers affordable and reliable transport between airports and city centers. Passengers can also opt for car rental services, allowing flexibility and independence in exploring their destination. These options cater to different preferences and budgets, accommodating the needs of passengers from all walks of life. With a range of airport transfer services available, AirAsia strives to enhance the overall travel experience and make traveling easier for their valued passengers.

Top AirAsia customer problems and solutions

Click the link above to get answers to just about any AirAsia customer service question, including step by step guides for the most complex issues. Or click below to detail your problem and we will get you answers instantly.

Conclusion and closing notes

You came here to see AirAsia's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a AirAsia agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact AirAsia anyways and help you with your issue. Over the last 18 months, 11,982 customers like you have come in search of a phone number for AirAsia and helped us confirm they don't have one. Common reasons that people try to call AirAsia customer support department include Change Booking, Cancel a Reservation, Find a Reservation, Missed Flight, Cancelled Account and other customer service issues. Rather than trying to call AirAsia first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via web or facebook. Unfortunately, right now AirAsia doesn't have any phone numbers. It's not always clear what is the best way to talk to AirAsia representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

How GetHuman Helps If AirAsia Had a Phone Number

GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for AirAsia, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from AirAsia customers like yourself.

GetHuman does not provide call center services or customer support operations for AirAsia. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like AirAsia. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Compare AirAsia Customer Service

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