Aetna Rx Home Delivery Customer Service

Phone Number & Contact Info

Aetna Rx Home Delivery's Best Phone Number

800-227-5720
Toll-free·Calls Customer Service·Most popular Aetna Rx Home Delivery number
Q:

How do I talk to a live human at Aetna Rx Home Delivery?

A:Press 1 at the first menu, then press 0. When it asks "Tell me what you are calling about," say "Representative." Next, when it asks for your member ID, press 0 to move to the next menu, then press 2.
Q:

Does Aetna Rx Home Delivery offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Friday, and the shortest are on Monday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Aetna Rx Home Delivery phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 at the first menu, then press 0. When it asks "Tell me what you are calling about," say "Representative." Next, when it asks for your member ID, press 0 to move to the next menu, then press 2.
Here is how our research team describes the way the Aetna Rx Home Delivery phone system greets you: If you are a member, press 1. For pharmacy, press 2. For physician, press 3.

What are the hours and when should I call?

Aetna Rx Home Delivery operates the call center for this 800-227-5720 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 433 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Aetna Rx Home Delivery phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Aetna Rx Home Delivery staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Aetna Rx Home Delivery is Friday. The most busy day to call is Wednesday. Again, this is based on a sample of 433 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Friday.

The best time to call Aetna Rx Home Delivery

In summation, the best day to call Aetna Rx Home Delivery is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Aetna Rx Home Delivery staffs the call center well on Friday.

Why Customers Call Aetna Rx Home Delivery

If you have time to do a bit of reading before you call Aetna Rx Home Delivery, we recommend you read over some of our problem-specific articles.

What is Aetna Rx Home Delivery?

Aetna Rx Home Delivery is a convenient and cost-effective way to have prescription medications delivered right to your doorstep. It allows you to order up to a 90-day supply of your maintenance medications, eliminating the need for frequent trips to the pharmacy. With this service, you can conveniently manage your prescriptions online or through the Aetna Mobile app. Not only does Aetna Rx Home Delivery offer time and money savings, but it also ensures medications are delivered safely and securely, with the option for temperature-controlled packaging when needed. The service is available to Aetna members with prescription drug coverage and is a trusted and reliable option for accessing your medications from the comfort of your own home.

How does Aetna Rx Home Delivery work?

Aetna Rx Home Delivery is a convenient service that allows you to order and receive prescription medications right to your doorstep. The process is simple and hassle-free. You start by signing up for the service and providing your prescription information. Then, you can order your medications online, through the mail, or over the phone. Once your order is placed, Aetna Rx Home Delivery will process it, verify your insurance coverage, and coordinate with your healthcare provider for approval if needed. The medications are then delivered to your home within a few days, helping you avoid trips to the pharmacy. The service also offers automatic refills, keeping your prescriptions up to date without any effort on your part. With Aetna Rx Home Delivery, you can save time and ensure that your medications are always available when you need them.

What if I have questions or issues with my Aetna Rx Home Delivery order?

If you have any questions or issues regarding your Aetna Rx Home Delivery order, our customer support team is here to assist you. Whether you need assistance with order tracking, delivery status, or any other concerns, we are committed to providing you with the help you need. Simply contact our knowledgeable and friendly customer service representatives via phone or email, and they will promptly address your queries. Our goal is to ensure a smooth and satisfactory experience with your Aetna Rx Home Delivery order, so feel free to reach out to us whenever you require assistance.

Top Aetna Rx Home Delivery customer service problems

Click the link above to get answers to just about any Aetna Rx Home Delivery customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Aetna Rx Home Delivery Customer Service Contacts

There are of course other ways to contact Aetna Rx Home Delivery customer service besides the phone. Below we list the best ones, by medium.

Aetna Rx Home Delivery Customer Help Desk / Web Support

aetna.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Aetna Rx Home Delivery customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Aetna Rx Home Delivery's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Aetna Rx Home Delivery agent. This phone number is Aetna Rx Home Delivery's best phone number because 2,598 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-227-5720 include Make an order, Product information, Complaint, Returns, Overcharge/Strange charge and other customer service issues. Rather than trying to call Aetna Rx Home Delivery first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Aetna Rx Home Delivery has 1 phone number. It's not always clear what is the best way to talk to Aetna Rx Home Delivery representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Aetna Rx Home Delivery. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Aetna Rx Home Delivery. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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