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Aetna Rx Home Delivery Customer FAQ

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What is Aetna Rx Home Delivery's Phone Number?

The question we are asked most often is about how to talk to Aetna Rx Home Delivery customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Overview

What is Aetna Rx Home Delivery?

Aetna Rx Home Delivery is a mail service that allows members to receive their prescriptions at home, making it easier to manage...
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How does Aetna Rx Home Delivery work?

Aetna Rx Home Delivery streamlines prescription management by allowing patients to submit prescriptions from their healthcare...
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Medication Information

What medications are eligible for home delivery?

Aetna Rx Home Delivery offers a variety of medications for home delivery, particularly maintenance drugs for chronic...
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What if I need a medication urgently?

For urgent medication needs, Aetna Rx Home Delivery usually has expedited options, but visiting a local pharmacy is recommended...
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Can I request a medication that is not listed on the website for home delivery?

Aetna Rx Home Delivery may not list every medication on their website. For eligibility, it is best to discuss your needs with...
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What if I have a medication that requires special handling or refrigeration?

Aetna Rx Home Delivery manages medications needing special handling or refrigeration by identifying them during filling and...
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What if I need a medication urgently?

For urgent medication needs, Aetna Rx Home Delivery usually has expedited options, but visiting a local pharmacy is recommended...
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Are there any restrictions on medication quantities through home delivery?

Aetna Rx Home Delivery imposes quantity limits on medications, typically offering a 90-day supply for maintenance drugs. Some...
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What if my prescribed medication is not covered by Aetna Rx?

If a prescribed medication is not covered by Aetna Rx Home Delivery, members can check their plan's formulary for alternatives,...
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Delivery Details

How often can I get my medications through home delivery?

Aetna Rx Home Delivery generally permits patients to receive their medications, typically in a 90-day supply, based on the...
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How long does it take for medications to be delivered?

Delivery times for medications from Aetna Rx Home Delivery depend on factors like medication type, selected shipping method,...
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Can I track the delivery of my medications?

Aetna Rx Home Delivery provides tracking for medication shipments. After shipment, customers receive an email with tracking...
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Can I change my delivery address for Aetna Rx Home Delivery?

Aetna Rx Home Delivery allows you to change your delivery address by updating it via their website or mobile app. Ensuring the...
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What should I do if my medication is not delivered on time?

If a customer's medication from Aetna Rx Home Delivery is delayed, they should first check the online order status and ensure...
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Cost and Coverage

Is there a cost difference between getting my medications through home delivery and getting them from a retail pharmacy?

The cost of medications through Aetna Rx Home Delivery may be lower for maintenance drugs compared to retail pharmacies due to...
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What if I have questions or issues with my Aetna Rx Home Delivery order?

When faced with questions or concerns about Aetna Rx Home Delivery orders, checking the official Aetna website is recommended....
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