Aeropostale Customer Service

Phone Number & Contact Info

Aeropostale's Best Phone Number

Toll-free·Calls Customer Service·Most popular Aeropostale number

How do I talk to a live human at Aeropostale?

A:Press 3 at the first menu. If agents are not available at this time, leave a message on recording.

Does Aeropostale offer 24 hour customer service?

A:Not at this number; hours here are Mon-Sun 8am-2am EST. The least busy day is Monday, and the most busy day is Thursday.

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Friday, and the shortest are on Thursday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Aeropostale phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 3 at the first menu. If agents are not available at this time, leave a message on recording.
Here is how our research team describes the way the Aeropostale phone system greets you: Please choose an option: For online customer service, press 1. For gift card customer service, press 2. For in-store inquiries, press 3. For W-2 inquiries, press 4. For CCA inquiries, press 5.
Below are some clips we've found from Aeropostale's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Eyre Apostol. For quality and training purposes, this call may be monitored or recorded. To place a new order, press one. For an existing"
Excerpt from a call with Aeropostale
Tuesday, April 16, 2024 9:22 PM

The first phone menu

"Thank you for calling Ear Apostol. For quality and training purposes, this call may be monitored or recorded.
To place a new order, press one.
For an existing order or returns, press two.
For questions about gift cards, press three.
For store issues or concerns, press four.
For all other inquiries, press zero or stay on the line."
Excerpt from a call with Aeropostale
Sunday, May 19, 2024 4:03 PM

What are the hours and when should I call?

Aeropostale operates the call center for this 877-289-2376 phone number Mon-Sun 8am-2am ET. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 53 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Aeropostale phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Aeropostale staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Aeropostale is Monday. The most busy day to call is Thursday, which averages 300% more phone calls by comparison. Again, this is based on a sample of 53 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Friday.

The best time to call Aeropostale

In summation, the best day to call Aeropostale is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Aeropostale staffs the call center well on Monday.

Why Customers Call Aeropostale

If you have time to do a bit of reading before you call Aeropostale, we recommend you read over some of our problem-specific articles.

What is Aeropostale's return policy?

Aeropostale has a customer-friendly return policy to ensure utmost satisfaction. Customers can return unworn and unwashed merchandise within 60 days from the original purchase date, either in-store or by mail. Returns made with a receipt will be refunded in the original form of payment, while those without a receipt will receive store credit or an exchange at the current selling price. However, eGift cards, final sale items, or items with a "Do Not Remove" tag are non-returnable. For online purchases, customers can also return items to a local store or utilize the prepaid return label included in the package. It is important to note that returns are processed based on the original payment method, and refunds may take up to 30 days to reflect. Aeropostale strives to make the return process hassle-free and seamless for its customers.

What payment methods does Aeropostale accept?

Aeropostale accepts multiple payment methods to offer convenience to its customers. You can make a purchase using major credit cards like Visa, Mastercard, American Express, and Discover. Additionally, they accept payments made through PayPal for those who prefer using online payment platforms. If you prefer to pay in cash, you can visit one of the Aeropostale retail stores to complete your purchase. This allows customers without a credit card to shop and pay in person. Aeropostale strives to provide various payment options to cater to different preferences and ensure a seamless shopping experience for all their customers.

How Do I Track My Aeropostale Order?

If you bought something from AĆ©ropostale, you can usually track the order so that you can be home when it is delivered. It's easy to track your order on the company's website. However, it can take up to 48 hours for the shipping company to coordinate with AĆ©ropostale, so tracking information may not be available right away. On rare occasions, a carrier may be used that does not offer tracking information.

Top Aeropostale customer service problems

Click the link above to get answers to just about any Aeropostale customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Aeropostale, and their purpose. Are any of these similar to the reason you are trying to call?
Order not received: "I have an order that shows delivered, but I didn't receive it."
- From a call lasting 10m 17s , May 21, 2024 7:10 PM
Spanish speaker needed: "I need a Spanish speaker, please."
- From a call lasting 13m 54s , May 19, 2024 4:03 PM
Issue with delivered order: "I have an order that's marked as delivered, but I didn't receive it."
- From a call lasting 9m 27s , May 3, 2024 1:41 PM
Missing order inquiry: "I have an order that was marked as delivered days ago but I didn't receive it, am I going to get it?"
- From a call lasting 8m 24s , Apr 28, 2024 1:49 PM
Gift card payment issue: "Sorry that your order could not be placed, please return to the billing step to modify your payment detail or submit a different payment method."
- From a call lasting 15m 20s , Apr 16, 2024 9:22 PM
Language preference request: "I need Spanish speaker, please."
- From a call lasting 8m 18s , Apr 16, 2024 12:45 PM
Order revision assistance: "Hi. Well, I said the revision order."
- From a call lasting 18m 44s , Apr 11, 2024 8:51 PM
Language preference: "Speaking English."
- From a call lasting 11m 23s , Mar 27, 2024 2:34 PM

More Aeropostale Customer Service Contacts

There are of course other ways to contact Aeropostale customer service besides the phone. Below we list the best ones, by medium.

Aeropostale Customer Service Live Chat - Customer Service
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Aeropostale provides this option.

Aeropostale Customer Service on Facebook / Messenger

Some customer service teams, like that of Aeropostale, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

Aeropostale Customer Help Desk / Web Support - Customer Service
Online customer service support
As a last, sometimes only, resort- Aeropostale customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Aeropostale's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Aeropostale agent. This phone number is Aeropostale's best phone number because 612 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-289-2376 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Aeropostale first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or facebook or chat. In total, Aeropostale has 1 phone number. It's not always clear what is the best way to talk to Aeropostale representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Aeropostale. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Aeropostale. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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