Updated July 27, 2025

Aeropostale Customer FAQ

Recent Aeropostale Customer Questions

Can I return a different size of jeans to exchange the size?

Yes, you can return jeans to exchange for a different size. Ensure that the jeans are in original condition with tags attached. Check the return policy for specific details on exchanges and any requirements.

Asked Jul 27, 2025 2:56 PM

Help me with my Aeropostale customer service issue

Order Tracking and Changes

How Do I Track My Aeropostale Order?

If you bought something from Aéropostale, you can usually track the order so that you can be home when it is delivered. It's...

How long does it take for my order to be delivered?

Delivery times for orders from Aeropostale vary based on shipping method, destination, and season. Standard shipping usually...

Can I cancel or change my order after it has been placed?

After placing an order with Aeropostale, changes or cancellations must be done quickly since the order enters processing almost...

What should I do if I receive a damaged or incorrect item?

If a customer receives an incorrect or damaged item from Aeropostale, they should document the damage with photos and retain...

How does Aeropostale handle backorders?

Aeropostale has a system to manage backorders by allowing customers to place orders for out-of-stock items expected to return....

What is Aeropostale's return policy?

Aeropostale allows returns within thirty days of purchase for unworn items with tags. This policy applies both in-store and...

Can I return in-store purchases online?

Aeropostale generally requires in-store purchases to be returned to a physical store, not online. Customers should present...

Do you offer international shipping?

Aeropostale mainly focuses on shipping within the United States, but they do recognize the need for international options. For...

What payment methods does Aeropostale accept?

Aeropostale accepts various payment options, including major credit cards like Visa, MasterCard, American Express, and...

Are gift cards available for purchase?

Yes, Aeropostale provides gift cards for purchase both online and in stores, allowing recipients to choose from a variety of...

Do you have a size guide for your clothing?

Aeropostale offers a size guide on their website that assists customers in selecting the correct size for their clothing. It...

What are the care instructions for Aeropostale products?

Aeropostale garments include care labels with specific instructions to maintain their quality. Generally, they recommend...

What is Aeropostale's policy on price matching?

Aeropostale does not have an official price matching policy. Although prices may differ among locations and online, they often...

How do I sign up for Aeropostale's newsletter?

To enroll in Aeropostale's newsletter, visit the official website where you can find a subscription option, often located at...

What are the privacy policies regarding customer information?

Aeropostale takes customer privacy seriously with clearly defined policies safeguarding personal information. They collect data...

Are there any current promotions or discounts available?

Aeropostale often has promotions and discounts that frequently change. To find the latest deals, customers should check the...

Does Aeropostale offer student discounts?

Aeropostale provides various discounts, including student discounts, that may depend on location and timing. Students usually...

We look to the Aeropostale issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.

Aeropostale issues reported to GetHuman

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