Aeropostale Customer Service Issues

I visited the Manhattan Mall store today. Upon entering, no one offered assistance, which is typical. I selected around 10 shirts to try on and purchase. However, an employee abruptly stopped me, stating I couldn't try on that many shirts. I was taken aback by this policy. When I questioned it, I was met with hostility as the employee begrudgingly counted the items. Feeling like a criminal, I expressed my disbelief and was finally allowed to proceed. A nearby customer also expressed discontent with the employee's behavior. When I requested to speak with a manager, the same employee declared he was the manager but refused to provide his name. The lack of transparency and the disrespectful treatment I received were unacceptable. In frustration, I decided to leave all the clothes behind and voiced my displeasure. The apathetic response from the employee further diminished my faith in their customer service. As I left, the manager's aggressive reaction shocked me. His behavior, even following me out of the store, was outrageous. This experience highlighted the importance of excellent customer service. Investing in employee training and a better HR approach is essential for business success. Although I left without the clothes I liked, I refuse to support a business that condones such unacceptable behavior. I hope this feedback aids in enhancing your customer service standards. Thank you, D.S.

I have been double-charged on September 23, [redacted] at Aeropostale #[redacted]. Despite being assured by the staff that the amount would be returned to my account within 3-5 business days as it was a "hold/floating transaction," it has not been refunded. The transactions on my card are as follows: PHP2819.59 (REF s459807) and PHP2819.34 (REF: S459782) via Union Bank. I contacted my local bank, and they confirmed that both Aeropostale transactions have been processed. I have already lodged a complaint, and I expect a prompt reimbursement. I am extremely dissatisfied as I specifically returned to the store to address the issue, and the staff assured me it would not go through, yet it did.

I need assistance with an order issue. When I placed the order, I immediately requested a cancellation due to an incorrect shipping address. I later received an email confirming the successful cancellation from Aeropostale's team. However, my relief was short-lived as I then received an email stating the products were shipped two days later. I no longer want the products as they cannot be delivered to the wrong address in Brazil. The situation has left me feeling frustrated and confused. Additionally, the order total on my credit card has doubled from $75.04 to $[redacted].16 without explanation, matching what is now shown in my order history. I originally sought a cancellation due to the shipping address error, and now I am stuck with the financial discrepancy until this is resolved. Despite reaching out through chat, I have not received a clear solution and have been asked to wait for further information. This ordeal has made me uncertain about future purchases with the company. I would like to cancel this order once again.

I made an online purchase of shorts on either July 28 or 29 but have yet to receive them. I contacted customer service after 10 days, and was assured that I would receive a refund of $89.62. However, despite this assurance, the refund has not been credited back to my account as promised within 5 days. It has been nearly a month, and I am still waiting for the refund. I hope for a prompt and honest resolution. Thank you.

On Thursday, May 11, my sister-in-law, daughter, and I visited the store at the Gilroy outlet. My daughter's friend, AJ, bought shorts but found them too small after trying them on. The only sales associate working refused a refund, even though the receipt clearly stated the refund policy. AJ was willing to exchange them but was told she couldn't as she didn't have the shorts in hand, even though she left them where she found them. The associate then claimed those shorts were sold, so no exchange or refund could be done. When I picked up the girls, the manager implied they could have stolen the shorts and used that as an excuse not to refund. The manager, who refused to give her name, supported the associate's decision. I feel this treatment was unethical and want to formally complain and seek a refund for the missing merchandise.