Aeroflot Customer Service

Phone Number & Contact Info

Aeroflot's Best Phone Number

Toll-free·Calls Customer Service·Most popular Aeroflot number

How do I talk to a live human at Aeroflot?

A:Press 0

Does Aeroflot offer 24 hour customer service?

A:Not at this number; hours here are 9am-11:30pm EST. The least busy day is Tuesday, and the most busy day is Monday.

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Friday, and the shortest are on Wednesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Aeroflot phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0

What are the hours and when should I call?

Aeroflot operates the call center for this 866-879-7647 phone number 9am-11:30pm ET. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 414 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Aeroflot phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Aeroflot staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Aeroflot is Tuesday. The most busy day to call is Monday. Again, this is based on a sample of 414 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Friday.

The best time to call Aeroflot

In summation, the best day to call Aeroflot is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Aeroflot staffs the call center well on Tuesday.

Why Customers Call Aeroflot

If you have time to do a bit of reading before you call Aeroflot, we recommend you read over some of our problem-specific articles.

What is Aeroflot's refund policy?

Aeroflot's refund policy allows passengers to avail a refund for their tickets based on the fare conditions and the circumstances of cancellation. Refundable tickets may be eligible for a full or partial refund if canceled before the departure date. Non-refundable tickets, however, do not qualify for a refund, except in cases of unforeseen events or cancellations by the airline. Refund requests must be made through the original booking channel, whether it's the Aeroflot website, a travel agency, or another third-party platform. The refund process may involve certain fees or penalties, such as administration charges or cancellation fees. The exact amount refunded and the processing time can vary depending on the fare rules and the payment method used. Customers are advised to review the specific conditions of their ticket and contact Aeroflot's customer service for further assistance.

Are pets allowed on Aeroflot flights?

Yes, pets are allowed on Aeroflot flights. The airline permits the transportation of small pets in the cabin, while larger pets must be transported in the cargo hold. Pets must be properly caged or transported in secure containers in accordance with specific guidelines. Passengers are required to inform Aeroflot in advance and comply with all necessary regulations. The transportation of pets may be subject to certain restrictions and limitations, depending on the destination and specific aircraft. Extra fees may also apply for transporting pets. Overall, Aeroflot is committed to providing safe and comfortable travel for both passengers and their four-legged companions.

Do I earn frequent flyer miles with Aeroflot?

Yes, you can earn frequent flyer miles with Aeroflot. As a member of our Aeroflot Bonus program, every time you fly with us or our SkyTeam partners, you earn miles based on the distance traveled and ticket class. Additionally, you can collect miles by using services from our numerous partners, including hotels, car rentals, and retail outlets. The accumulated miles can be redeemed for free flights, upgrades, additional baggage allowance, and other benefits. To start earning miles, sign up for Aeroflot Bonus membership, and make sure to provide your membership number when booking your flights or using partner services.

Top Aeroflot customer service problems

Click the link above to get answers to just about any Aeroflot customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

Conclusion and closing notes

This is Aeroflot's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Aeroflot agent. This phone number is Aeroflot's best phone number because 2,484 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-879-7647 include Make a booking, Change flight, Cancel flight, Flight delayed, Baggage problem and other customer service issues. Rather than trying to call Aeroflot first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Aeroflot has 1 phone number. It's not always clear what is the best way to talk to Aeroflot representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Aeroflot. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Aeroflot. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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