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Aeroflot Customer FAQ

Top Answers & How-to Guides

What is Aeroflot's Phone Number?

The question we are asked most often is about how to talk to Aeroflot customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Aeroflot Customer Questions

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Check-in and Boarding

How do I check-in for my flight?

To check in for an Aeroflot flight, passengers can use the official website, mobile app, or airport kiosks and counters. It is...
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Can I select my seat in advance?

Aeroflot allows passengers to choose their seats in advance on most flights, enhancing the travel experience. This can be done...
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Do I need to print my boarding pass?

Aeroflot provides several methods for obtaining boarding passes, including online check-in, which allows electronic passes on...
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Booking and Payments

Can I make changes to my booking online?

Aeroflot permits online changes to bookings based on ticket fare conditions. Passengers can access their itinerary via the...
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What is Aeroflot's refund policy?

Aeroflot's refund policy differs based on ticket type, fare rules, and cancellation situations. Refundable tickets may provide...
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What are the accepted forms of payment for booking tickets?

Aeroflot provides diverse payment options for ticket bookings, including major credit and debit cards, online payment systems,...
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Baggage and Travel Policies

What is the baggage allowance for my flight?

Baggage allowance on Aeroflot flights depends on ticket class and route. Generally, economy passengers can check one bag up to...
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What travel documents do I need to bring for international flights?

For international flights with Aeroflot, travelers should have a valid passport, typically needing to be valid for at least six...
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Are there any restrictions on carrying liquids onboard?

Aeroflot follows international rules for liquids in carry-on bags, allowing containers up to 100 milliliters in a single...
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Frequent Flyer and Services

Are pets allowed on Aeroflot flights?

Aeroflot permits pets on flights with specific requirements. Small pets can travel in the cabin if their weight with the...
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Do I earn frequent flyer miles with Aeroflot?

Aeroflot allows passengers to earn frequent flyer miles through its Aeroflot Bonus program, which is part of the SkyTeam...
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Are there any special services for passengers with disabilities?

Aeroflot prioritizes comfort for passengers with disabilities, offering services like wheelchair assistance, priority boarding,...
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We look to the Aeroflot issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Aeroflot issues reported to GetHuman
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