Advanced Micro Devices Customer Service

Phone Number & Contact Info

Advanced Micro Devices's Best Phone Number

Calls Customer Service·Most popular Advanced Micro Devices number

How do I talk to a live human at Advanced Micro Devices?

A:Say "Technical Support"

Does Advanced Micro Devices offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Monday.

How long will I wait on hold?

A:The average hold time is 89 minutes. The longest hold times are on Friday, and the shortest are on Thursday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Advanced Micro Devices phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Say "Technical Support"
Here is how our research team describes the way the Advanced Micro Devices phone system greets you: Please say the first and last name of the person or the department you are looking for. If you know your party's extension, press it at any time. If you need help with a product, press 1. For directions, say "directions." If you're not sure who you need to speak with, say "operator."

What are the hours and when should I call?

Advanced Micro Devices operates the call center for this 408-749-4000 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 18 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Advanced Micro Devices phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Advanced Micro Devices staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Advanced Micro Devices is Friday. The most busy day to call is Monday. Again, this is based on a sample of 18 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Friday.

The best time to call Advanced Micro Devices

In summation, the best day to call Advanced Micro Devices is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Advanced Micro Devices staffs the call center well on Friday.

Calling this Advanced Micro Devices Customer Number

Christian Allen is the editor / author responsible for this content.
Sep 22, 2023

An automated menu answers calls to Advance Micro Devices (AMD). It first asks for the name of the person you're trying to reach. Most of the menu is voice-activated, though you can press one for help with AMD products as the second option. You have to push it immediately, or it launches into the voice menu. If you don't press one, you're given options to enter an extension, get directions to their offices, hear instructions on using the voice menu or speak with the operator if you're unsure which option to choose. If you don't make a choice, you'll be sent to the operator after a few seconds.

Since I had a question about an AMD graphics card, I pressed one from the main menu. From there, the menu tree used button presses instead of voice prompts. You can either press one for technical support or two for help with online purchases from AMD. This menu won't repeat; it only gives you a few seconds to choose before disconnecting the call. I opted for tech support. It gave me a recording saying that many solutions can be found online and that warranties are now done exclusively through the online form. It went on to say that they collect personal information to provide better customer service and that the data will be stored in their system. They provide the URL to read their privacy policy. 

As soon as the recording ended, another one informed me that all the customer service representatives were busy and to please hold. However, the agent immediately answered and asked for my name and phone number. He was friendly and upbeat and quickly helped me with my problem. He seemed knowledgeable and happy to help. It was a pretty pleasant experience that took less than fifteen minutes total on the call.

Overall, the phone system was easy to navigate after getting past the initial menu. The first menu isn't very user-friendly. It's awkward to get through when most of the options are voice-activated, but one of them is a button press that you only have a few seconds to complete. I liked the option to speak with an operator and that it sends you there if you don't make any menu choices. It feels more accessible for callers who aren't sure who they need to speak with. I got the impression that this phone number was more local; it put options for reaching a specific person or getting driving directions above customer service. AMD has a handful of corporate locations in the US, and this specific phone number is listed under their San Diego location.

People typically call AMD needing tech support, information on warranties and help with online orders. Warranties have to be done through a ticket on their website. You can submit tickets for other technical support requests as well. If your problem isn't resolved by calling AMD, their website has a robust support center that includes user forums.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why Customers Call Advanced Micro Devices

If you have time to do a bit of reading before you call Advanced Micro Devices, we recommend you read over some of our problem-specific articles.

What is Advanced Micro Devices (AMD)?

Advanced Micro Devices (AMD) is an American multinational semiconductor company specializing in the development and production of computer processors, graphics cards, and related technologies. Founded in 1969, AMD has become one of the major players in the global semiconductor industry, consistently delivering innovative solutions for both consumer and enterprise markets. AMD's product portfolio includes high-performance processors for desktops, laptops, and servers, as well as graphics solutions utilized in gaming, virtual reality, and professional workstations. With a strong emphasis on technological advancements, AMD strives to provide competitive alternatives to its main competitor, Intel, and has been successful in gaining market share over the years. AMD's commitment to pushing boundaries in performance, power efficiency, and affordability makes it a popular choice among tech enthusiasts and professionals seeking cutting-edge hardware solutions.

Top Advanced Micro Devices customer service problems

Click the link above to get answers to just about any Advanced Micro Devices customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Advanced Micro Devices Customer Service Contacts

There are of course other ways to contact Advanced Micro Devices customer service besides the phone. Below we list the best ones, by medium.

Advanced Micro Devices Customer Help Desk / Web Support - Customer Service
Use this link to find customer service help through their website
As a last, sometimes only, resort- Advanced Micro Devices customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Advanced Micro Devices's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Advanced Micro Devices agent. This phone number is Advanced Micro Devices's best phone number because 108 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 408-749-4000 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Advanced Micro Devices first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Advanced Micro Devices has 1 phone number. It's not always clear what is the best way to talk to Advanced Micro Devices representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Advanced Micro Devices. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Advanced Micro Devices. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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