How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Acura phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 6 at the first menu, then press 2.
Here is how our research team describes the way the Acura phone system greets you: Consumer loans, vehicle contracts, press 1. If you know your case number or party's extension, press 2. Recalls or product updates, press 3. Roadside assistance or radio navigation security codes, press 4. AcuraLink, press 5. For all other inquiries, press 6.
Below are some clips we've found from Acura's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to say or enter information
"Thank you for calling Acura client relations.
For Acura financial consumer loan or lease accounts payment or Acura care vehicle service contracts, press or say one."
Excerpt from a call with Acura
Friday, March 22, 2024 4:49 PM
What are the hours and when should I call?
Acura operates the call center for this 800-382-2238 phone number Mon-Fri 6am-5pm PT.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 313 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Acura phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Acura staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Acura is Friday.The most busy day to call is Wednesday.Again, this is based on a sample of 313 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Acura is Friday.In this case, it's a no-brainer. Friday is not only the least busy day for calling this Acura number, but it is also the day with the shortest hold times.
More Ways to Contact Acura Customer Service
There are of course other ways to contact Acura customer service besides the phone. Below we list the best ones, by medium.
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Acura provides this option.
Use the link to connect with customer service through Twitter
Acura, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Acura customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Acura's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Acura agent. This phone number is Acura's best phone number because 1,878 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-382-2238 include Where to buy, Complaint, Repairs, Returns and other customer service issues. Rather than trying to call Acura first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat or twitter. In total, Acura has 1 phone number. It's not always clear what is the best way to talk to Acura representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Acura. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Acura. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.