A:Press 6 at the first menu, then press 2.Our free phone can also navigate phone menus to get a live human at Acura for you.
Q:
Does Acura offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 6am-5pm PST.The least busy day is Monday, and the most busy day is Thursday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Wednesday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Acura below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Acura phone number to document the phone system.
Here is how our research team describes the way the Acura phone system greets you: Consumer loans, vehicle contracts, press 1. If you know your case number or party's extension, press 2. Recalls or product updates, press 3. Roadside assistance or radio navigation security codes, press 4. AcuraLink, press 5. For all other inquiries, press 6.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 6 at the first menu, then press 2.
Below are some clips we've found from Acura's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to say or enter information
"Thank you for calling Acura client relations.
For Acura financial consumer loan or lease accounts payments, or Acura care vehicle service contracts, press or say one."
Excerpt from a call with Acura
Wednesday, November 13, 2024 5:20 PM
What are the hours and when should I call?
Acura operates the call center for this 800-382-2238 phone number Mon-Fri 6am-5pm PT.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 107 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Acura call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Acura phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Acura staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Acura is Monday.The most busy day to call is Thursday, which averages 28% more phone calls by comparison.Again, this is based on a sample of 107 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Quietest
Tue
Wed
Thu
Busiest
Fri
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Wednesday.
In summation, the best day to call Acura is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Acura staffs the call center well on Monday.
Why Customers Call Acura
If you have time to do a bit of reading before you call Acura, we recommend you read over some of our problem-specific articles.
Acura vehicles come with a comprehensive warranty package to provide peace of mind to our valued customers. Our warranty coverage includes a 4-year/50,000-mile limited warranty, whichever comes first. This warranty covers repairs and replacements of any defective parts due to manufacturing or workmanship faults during this period. Moreover, Acura also offers a 6-year/70,000-mile powertrain warranty to safeguard major components like the engine, transmission, and drivetrain. In addition to these warranties, we provide 24/7 roadside assistance for the first four years to assist you in case of emergencies, such as flat tires, battery issues, or lockouts. With Acura, you can rely on our exceptional warranty coverage to ensure a worry-free ownership experience, backed by our commitment to quality and customer satisfaction.
Yes, leasing an Acura vehicle is possible. Acura offers leasing options for customers interested in driving their vehicles without full ownership. Leasing an Acura allows you to enjoy the benefits of a brand-new vehicle without the long-term commitment and financial obligations of purchasing. Whether you desire an Acura sedan, SUV, or any other model in their lineup, leasing provides a flexible and cost-effective solution. With competitive lease terms, affordable monthly payments, and various mileage options, leasing an Acura vehicle enables you to drive the car of your dreams without the burden of depreciation or selling concerns. Additionally, Acura often provides lease specials and incentives to make leasing even more attractive. Contact your nearest Acura dealership to explore leasing options and find the perfect vehicle for your needs.
Acura's return/exchange policy is designed to ensure customer satisfaction. If you are not completely satisfied with your Acura vehicle, you may be eligible for a return or exchange within a specified timeframe. Acura allows customers to return or exchange a vehicle within 7 days or 1,000 miles, whichever comes first, from the original date of purchase. The vehicle must be in the same condition as when it was purchased and free from any damage or excessive wear. Additionally, all necessary documentation, including the original purchase agreement and title, must be provided. Acura encourages customers to contact their authorized Acura dealer for further details and specific return/exchange procedures.
Click the link above to get answers to just about any Acura customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Acura, and their purpose. Are any of these similar to the reason you are trying to call?
Auto headlight feature assistance: "I can't figure out how to do the auto headlight feature."
- From a call lasting 5m , Nov 13, 2024 5:20 PM
Radio reset assistance: "I'm just trying to reset my radio."
- From a call lasting 14m 17s , Oct 25, 2024 8:43 PM
Seeking Acura Financial: "Hey. You am I calling Acura Financial?"
- From a call lasting 5m 54s , Jul 10, 2024 8:47 PM
Payment confirmation discrepancy: "I just saw my bank account today that y'all already withdraw another payment, which I already pay over the phone in April."
- From a call lasting 6m 43s , May 30, 2024 5:09 PM
Information about why customers call Acura is extracted from issues that customers have reported to GetHuman.
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Acura provides this option.
Use the link to connect with customer service through Twitter
Acura, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Acura customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Acura's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Acura agent. This phone number is Acura's best phone number because 1,878 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-382-2238 include Where to buy, Complaint, Repairs, Returns and other customer service issues. Rather than trying to call Acura first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat or twitter. In total, Acura has 1 phone number. It's not always clear what is the best way to talk to Acura representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Acura. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Acura. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.