AXA Equitable Phone Number

Call AXA Equitable customer service faster with GetHuman

  • Calls AXA Equitable's Customer Service department
  • The average hold time is 4m
  • Hours are Mon-Thurs 8:30am-7pm, Fri 8:30am-5:30pm EST
  • The best time to call is 2pm
  • Popular issues for this call center: Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, and Renew coverage.
  • Reach a live AXA Equitable agent: Press 9, Press 2, then wait on the line for a Representative.
  • What you hear when you call: If you are an agent, press 1. Broker, press 2. Operations, contract holder, press 3. Manager, press 4.

What to expect when you call

Heard when the phone system first answers
"Thank you for calling Equitable Retirement Service Solutions customer service center. Your call may be monitored or recorded for quality control purposes. If you are calling regarding the status of your annual required minimum distribution and are enrolled in automatic RMD program, the processing for these transactions will be completed by Friday, December fifteenth, and no further action is required. Please allow seven to ten business days for your funds to arrive. Please listen carefully as our menu options have changed. If you are calling regarding receipt of your tax forms or with questions regarding taxes, press nine now. Otherwise, stay on the line for additional menu options. If you are an equitable agent, press one."
Excerpt from a call with AXA Equitable
Thursday, January 11, 2024 9:21 PM

AXA Equitable Customer Phone Number 800-789-7771 - Stats

Phone number to dial800-789-7771
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Thurs 8:30am-7pm, Fri 8:30am-5:30pm EST
Best time to dial2pm
Average wait4 minutes
Current wait7 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web
Quality of communication72%
Quality of help83%
Customer votes253
Information last updatedMon Mar 25 2024 08:00:00 GMT+0000 (Coordinated Universal Time)

AXA Equitable's Best Toll-Free/800 Customer Phone Number

This is AXA Equitable's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a AXA Equitable agent. This phone number is AXA Equitable's Best Phone Number because 384 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-789-7771 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call AXA Equitable first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, AXA Equitable has 2 phone numbers. It's not always clear what is the best way to talk to AXA Equitable representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting AXA Equitable - by phone or otherwise

While 800-789-7771 is AXA Equitable's best toll-free number, there are 3 total ways to get in touch with them. The next best way to talk to their customer support team , according to other AXA Equitable customers, is by calling their 800-777-6510 phone number for their Life Insurance department. Besides calling, the next favorite option for customers looking for help is via 800-777-6510 for Life Insurance. If you think this information is inaccurate or know of other ways to contact AXA Equitable please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for AXA Equitable.

What is GetHuman's Relationship to AXA Equitable?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like AXA Equitable. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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More Toll-free & Customer Numbers

Life Insurance800-777-6510

Beyond the Phone Number

There are other ways to get in touch with AXA Equitable, including their website / help desk. Visit our AXA Equitable Customer Service page for more information.
AXA Equitable Customer Service

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