AXA Equitable Customer Service

Phone Number & Contact Information

Toll-free·Calls Customer Service·Most popular AXA Equitable number
Q:How do I get a live human at AXA Equitable?
A:Press 9, Press 2, then wait on the line for a Representative.
Q:Does AXA Equitable offer 24 hour customer service?
A:Not at this number; hours here are Mon-Thurs 8:30am-7pm, Fri 8:30am-5:30pm EST. The least busy day is Friday, and the most busy day is Monday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 3 minutes. The longest hold times are on Wednesday, and the shortest are on Monday.

More AXA Equitable Customer Phone Numbers

800-777-6510 - Life Insurance
Toll-free · Say "Operator". · For address or fax information, press 2. Customers, press 3. 3rd party advisor or brokers, press 4. Calling about a product, press 5.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this AXA Equitable phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 9, Press 2, then wait on the line for a Representative.
Here is how our research team describes the way the AXA Equitable phone system greets you: If you are an agent, press 1. Broker, press 2. Operations, contract holder, press 3. Manager, press 4.
Below are some clips we've found from AXA Equitable's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Equitable Retirement Service Solutions customer service center. Your call may be monitored or recorded for quality control purposes. If you are calling regarding the status of your annual required minimum distribution and are enrolled in automatic RMD program, the processing for these transactions will be completed by Friday, December fifteenth, and no further action is required. Please allow seven to ten business days for your funds to arrive. Please listen carefully as our menu options have changed. If you are calling regarding receipt of your tax forms or with questions regarding taxes, press nine now. Otherwise, stay on the line for additional menu options. If you are an equitable agent, press one."
Excerpt from a call with AXA Equitable
Thursday, January 11, 2024 9:21 PM

What are the hours and when should I call?

AXA Equitable operates the call center for this 800-789-7771 phone number Mon-Thurs 8:30am-7pm, Fri 8:30am-5:30pm ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 64 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this AXA Equitable phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like AXA Equitable staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call AXA Equitable is Friday. The most busy day to call is Monday. Again, this is based on a sample of 64 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call AXA Equitable is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that AXA Equitable staffs the call center well on Friday.

Why call this AXA Equitable number?

Below is a sample of recent calls to AXA Equitable, and their purpose. Are any of these similar to the reason you are trying to call?
Transfer funds to Fidelity: "I need to transfer funds, rollover to Fidelity."
- From a call lasting 5m , Jan 11, 2024 9:21 PM

More Ways to Contact AXA Equitable Customer Service

There are of course other ways to contact AXA Equitable customer service besides the phone. Below we list the best ones, by medium.
AXA Equitable's website
As a last, sometimes only, resort- AXA Equitable customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is AXA Equitable's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a AXA Equitable agent. This phone number is AXA Equitable's best phone number because 384 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-789-7771 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call AXA Equitable first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, AXA Equitable has 2 phone numbers. It's not always clear what is the best way to talk to AXA Equitable representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for AXA Equitable. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like AXA Equitable. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Call with our super-powered phone

  • Click to call- even from your desktop
  • We dial and get a human for you
  • AI-powered suggestions of what to say
  • Keep a transcript and other stats
  • Free, unintrusive: no account needed

More Company Phone Numbers

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!