A:Press 9, Press 2, then wait on the line for a Representative.You can also use our free service that can talk to AXA Equitable for you and report back.
Q:
Does AXA Equitable offer 24 hour customer service?
A:Not at this number; hours here are Mon-Thurs 8:30am-7pm, Fri 8:30am-5:30pm EST.The least busy day is Thursday, and the most busy day is Monday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Wednesday, and the shortest are on Tuesday.You can skip the hold time for free.
Toll-free · Mon-Fri 8am-7pm EST · Say "Operator". · For address or fax information, press 2. Customers, press 3. 3rd party advisor or brokers, press 4. Calling about a product, press 5. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for AXA Equitable below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this AXA Equitable phone number to document the phone system.
Here is how our research team describes the way the AXA Equitable phone system greets you: If you are an agent, press 1. Broker, press 2. Operations, contract holder, press 3. Manager, press 4.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 9, Press 2, then wait on the line for a Representative.
Below are some clips we've found from AXA Equitable's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Equitable Retirement Service Solutions customer service center.
Your call may be monitored or recorded for quality control purposes.
If you are calling regarding the status of your annual required minimum distribution and are enrolled in automatic RMD program, the processing for these transactions will be completed by Friday, December fifteenth, and no further action is required.
Please allow seven to ten business days for your funds to arrive.
Please listen carefully as our menu options have changed.
If you are calling regarding receipt of your tax forms or with questions regarding taxes, press nine now.
Otherwise, stay on the line for additional menu options.
If you are an equitable agent, press one."
Excerpt from a call with AXA Equitable
Thursday, January 11, 2024 9:21 PM
What are the hours and when should I call?
AXA Equitable operates the call center for this 800-789-7771 phone number Mon-Thurs 8:30am-7pm, Fri 8:30am-5:30pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 64 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the AXA Equitable call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this AXA Equitable phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like AXA Equitable staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call AXA Equitable is Thursday.The most busy day to call is Monday.Again, this is based on a sample of 64 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Wednesday.
In summation, the best day to call AXA Equitable is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that AXA Equitable staffs the call center well on Thursday.
Why Customers Call AXA Equitable
If you have time to do a bit of reading before you call AXA Equitable, we recommend you read over some of our problem-specific articles.
AXA Equitable is a leading financial services company offering a wide range of products and services to help individuals and businesses achieve their financial goals. With over 160 years of experience, AXA Equitable is known for its expertise in retirement planning, asset management, and life insurance. As a trusted provider, AXA Equitable is committed to delivering personalized solutions and helping clients navigate through their financial journey. Whether it's planning for retirement, protecting loved ones with life insurance, or growing investments, AXA Equitable offers innovative solutions tailored to meet the unique needs of each client. By leveraging technology and collaborating with financial professionals, AXA Equitable strives to empower individuals to take control of their financial futures and build a solid foundation for long-term success.
Yes, customers can easily access their AXA Equitable account online. AXA Equitable offers a secure and user-friendly online portal that enables customers to conveniently manage their accounts from anywhere, at any time. Through this portal, customers can view their account balances, track investment performance, manage beneficiary information, and update personal contact details. Additionally, the online platform provides access to a comprehensive suite of planning tools and educational resources to help customers make informed investment decisions. AXA Equitable's online account access ensures seamless and efficient management of investments while offering peace of mind through advanced security measures.
AXA Equitable offers a wide range of products and services to meet the varied financial needs of individuals, families, and businesses. They provide life insurance, including term life and whole life policies, to protect loved ones and secure financial stability in the event of death. For retirement planning, they offer variable and fixed annuities that provide a steady income stream. Additionally, AXA Equitable offers investment solutions such as mutual funds and advisory services to help clients grow their wealth. They also have solutions for small businesses, including retirement plans and employee benefits. With their comprehensive product portfolio, AXA Equitable aims to help individuals and businesses achieve their financial goals and provide financial security for the future.
Click the link above to get answers to just about any AXA Equitable customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to AXA Equitable, and their purpose. Are any of these similar to the reason you are trying to call?
Transfer funds to Fidelity: "I need to transfer funds, rollover to Fidelity."
- From a call lasting 5m , Jan 11, 2024 9:21 PM
More AXA Equitable Customer Service Contacts
There are of course other ways to contact AXA Equitable customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- AXA Equitable customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is AXA Equitable's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a AXA Equitable agent. This phone number is AXA Equitable's best phone number because 384 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-789-7771 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call AXA Equitable first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, AXA Equitable has 2 phone numbers. It's not always clear what is the best way to talk to AXA Equitable representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for AXA Equitable. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like AXA Equitable. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.